RQ00727 Business Analyst- Intermediate

RQ00727 Business Analyst- Intermediate 1 Year (260 business days) - possibility of extension for 6 months. Metro Hall, 55 John Street Must Haves: Experience gathering and documenting business requirements, creating user stories for process maps, ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules. Strong understanding of attestation, certification, scorecards, compliance, audit, risk management, and governance processes. Experience supporting UAT, data validation, and requirements traceability. Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities. Strong stakeholder management, facilitation, analytical, and communication skills. Qualifications and Experience: Experience gathering and documenting business requirements for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules. Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes. Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements. Proficiency in creating user stories, process maps, business requirements documents (BRDs), and functional specifications. Experience supporting UAT, data validation, and requirements traceability. Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities. Strong stakeholder management, facilitation, analytical, and communication skills. AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations. Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting. INCORPORATED RATE RANGE (7 billable hours per day) $75.10/hr - $90.12/hr Inc. T4 RATE RANGE (7 billable hours per day) $60.08/hr - $72.10/hr T4 The Business Analyst is responsible for: · Lead requirements gathering sessions with business stakeholders, application owners, risk teams, and ServiceNow platform teams to define scorecarding and attestation business needs. · Document and maintain detailed business requirements, user stories, process flows, use cases, and acceptance criteria for ServiceNow scorecard and attestation solutions. · Analyze existing governance, compliance, and certification processes and identify opportunities for automation and optimization using ServiceNow. · Define scorecard metrics, KPIs, compliance indicators, thresholds, weighting models, and reporting requirements aligned to organizational governance objectives. · Partner with stakeholders to establish business rules for scorecard calculations, exception handling, escalation workflows, and remediation tracking. · Gather and document requirements for attestation campaigns, including ownership certification, application reviews, technology standard compliance, CMDB validation, and risk-control attestations. · Collaborate with ServiceNow administrators, developers, and architects to translate business requirements into technical specifications and platform configurations. · Ensure attestation workflows include appropriate approval paths, certification schedules, notifications, reminders, escalation criteria, and audit requirements. · Define data quality requirements and validate source system integrations supporting scorecards, certifications, and governance reporting. · Conduct impact assessments and gap analyses for new scorecarding and attestation initiatives. · Develop business process maps documenting current-state and future-state workflows for governance and compliance activities. · Support the design and implementation of dashboards, reports, and executive scorecards within ServiceNow Performance Analytics and reporting capabilities. · Validate scorecard calculations, attestation outcomes, and reporting accuracy through testing and data analysis. · Create and execute User Acceptance Testing (UAT) plans and coordinate stakeholder testing activities. · Work with control owners, application owners, and technology teams to track remediation activities arising from scorecard findings and attestation results. · Monitor attestation completion rates, compliance trends, exceptions, and overdue certifications, providing analysis and recommendations to management. · Facilitate stakeholder workshops to align governance requirements, risk management objectives, and ServiceNow capabilities. · Ensure solutions meet audit, regulatory, and internal policy requirements while maintaining traceability of business requirements. · Produce business documentation, training materials, process guides, and communications supporting scorecarding and attestation programs. · Support ongoing process improvements by analyzing reporting trends, stakeholder feedback, and governance metrics