Bilingual Customer Support Specialist / Lead (Mandarin & English)
Positions Available: 2–3
Location: Remote (Canada)
Support Level: Tier 1 (with potential translation support and Lead duties)
Hours of Operation: TBA (flexibility required)
Position Overview
We are seeking highly skilled, bilingual professionals fluent in Mandarin and English to join our customer support team for an upcoming project launching in late August 2026. These roles require exceptional communication skills, strong customer‑service instincts, and the ability to support callers with patience, clarity, and professionalism.
Candidates must be comfortable in a call‑centre environment, able to de‑escalate challenging interactions, and consistently deliver a supportive, solutions‑focused experience.
Key Responsibilities
What You Bring
Additional Assets
Technical Requirements
Computer
USB headset
Smartphone for two‑factor authentication
Antivirus software with regular scans
Webcam for interviews, training, and meetings
VPN use is not permitted
Internet
These requirements ensure secure access, system compatibility, and high call quality.
Project Details
Remote (Mandarin & English) Bilingual Customer Support Specialist / Lead • St John's, Newfoundland and Labrador
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Voir plus
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Voir plus
A logistics company is seeking an Administration Manager to oversee terminal functions, enhance customer service, and streamline processes.This role involves managing admin staff, coordinating oper... Voir plus
The Heather Cutler Foundation is a Canadian charity headquartered in Mount Pearl, Newfoundland and Labrador.Established in 2024, the Foundation is a volunteer‑led organization dedicated to improvin... Voir plus
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Voir plus
The Enablement Specialist plays a key role in developing the marketer of the future within EY Canada’s Brand, Marketing and Communications (BMC) team.As BMC functions evolve through advances in AI,... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Voir plus
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Our Account Executives, C... Voir plus
Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Voir plus
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Voir plus
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Voir plus
Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Voir plus
We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Voir plus
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world‑class organization? Come see why so many of our team members recommend us to thei... Voir plus
Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Voir plus
