Join Bulletproof's Technical Operations Centre as a TOC Analyst, working in a fast-paced 24/7 environment. This role offers hands-on experience managing incidents and optimizing IT systems while fostering collaborative skills. This temporary role comes with a one-year contract that includes responsibilities like monitoring infrastructure for issues, supporting users, and conducting performance analysis. You'll work closely with diverse teams, ensuring compliance and participating in continuous improvement initiatives within our Managed Services department. Key Responsibilities: • Monitor IT systems for performance anomalies • Triage incoming incidents and manage responses • Troubleshoot technical issues for end-users • Produce documentation and performance reports • Act as a liaison among technical teams Requirements: • Post-secondary education in IT or a related field • 1-3 years of relevant industry experience • Familiarity with ITIL processes enhances your application • Strong analytical and communication skills • Ability to thrive in a team-oriented environment Utilize your technical skills to support Bulletproof's critical operations and contribute to a safe digital world. #J-18808-Ljbffr
24/7 TOC Analyst at Bulletproof • City of Moncton, NB, Canada
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