Conseiller au Service à la Clientèle

Our client, a leading company in the field of B2B specialty product distribution, is seeking a Customer Service and Sales Support Advisor to join its dynamic team. This hybrid role is ideal for someone who enjoys combining administrative rigor with proactive customer relations. As a Customer Service and Sales Support Advisor within their Ville Saint-Laurent offices, you will be the primary point of contact for commercial clients across the country. You will thrive in a 100% on-site environment in Ville Saint-Laurent, where your sense of initiative will make all the difference. Become their next Customer Service and Sales Support Advisor and give a real boost to your career in the heart of Ville Saint-Laurent!

Advantages
* Highly competitive base salary between $50,000 and $60,000, based on your level of experience.
* Attractive bonus program of up to the equivalent of one month's salary.
* Comprehensive group insurance 100% paid by the employer, including family coverage.
* Group RRSP program with a generous company contribution.
* Stable daytime schedule from Monday to Friday, including an early finish at 4:00 PM on Fridays.
* 5 sick days per year, which are paid out if they are not used.

Responsibilities
* Professionally respond to calls and emails from commercial clients across Canada.
* Enter orders into the computer system with meticulous attention to detail.
* Proactively suggest complementary products (cross-selling and upselling) to maximize every interaction.
* Provide essential administrative and logistical support to outside sales representatives.
* Manage merchandise returns and properly apply credits to customer accounts.

Qualifications
* Possess between 2 and 5 years of experience in a customer service, call center, or sales support role.
* Excellent proficiency with computer tools to ensure fast and efficient data entry.
* Demonstrate strong business acumen and a natural instinct for upselling.
* Show a high capacity for adaptability, resilience, and openness to constructive feedback.
* Have a sincere interest in the pet industry and pet welfare.

Language Justification
Our client operates across Canada. The company takes all reasonable measures to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in spoken and written English. Specifically, this position will require the employee to cover a territory that extends beyond Quebec and requires daily communication with clients and business partners who do not speak French.

Summary
Application Instructions
Does this professional challenge appeal to you? Send your CV directly to Pierce at the following address: pierce.ashton-kane@randstad.ca

Referral Program
Do you know the perfect person for this opportunity? We offer a referral bonus for any recommendation leading to a successful hire. Feel free to share this with your network!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.