Retail Sales Floor Lead, Operations

Description

Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead, Operations, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance.

Why We Need You:

For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location. You are:

• An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
• A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.
• A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.

About the new store:

This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community.

• Our store address is: 90 Bathurst St., Toronto
• Store size: 9600 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 8 pm.

Interview and Onboarding Schedule:

Video Interview

• A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview

• In-person interview with the Store Manager.

What You’ll Do

• Operational Excellence: Champion operational standards, SOPs, and safety culture across the showroom and back-of-house environment.
• Manage Inventory Accuracy: Support shipment receiving, replenishment, inventory audits, and control practices.
• Ensure Showroom Readiness: Maintain a safe, organized showroom ready for promotions, events, inventory activities, and daily customer traffic.
• Resolve Discrepancies: Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
• Coach on Operations: Guide and coach associates on operational standards, safety practices, and accountability.
• Model Hospitality-First Service: Create welcoming, engaging, and personalized experiences to build customer trust and loyalty.
• Drive Showroom Goals: Guide customers through their buying journey, recommend solutions, and consistently meet individual sales goals while supporting overall showroom performance.
• Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
• On-the-Floor Coaching: Support the onboarding of Home Experts, coaching them on operational standards, safety practices, and sales skills.
• Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
• Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily operational strategies.

Who You Are

• 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
• Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
• Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
• Comfort using point-of-sale systems, inventory management tools and retail technology.
• Outstanding communication skills with a natural ability to connect with people and build trust quickly.
• Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
• Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
• Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
• Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.
• A customer-first mindset and a passion for creating exceptional experiences.
• Confidence building relationships and creating meaningful customer connections.
• Resilience, adaptability, and the ability to multitask during busy showroom hours.
  Strong sales and service instincts with the ability to influence and inspire others.
• Uses sound judgment to make decisions and escalate issues when appropriate.
• Open availability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to frequently move throughout the showroom environment.
• Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
• Legally able to work in Canada (FULL TIME HOURS year-round/ no Student VISA).
• Completion of a criminal background check.

Perks & Benefits

• The Start Hourly Range is: $26-28/hour
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
• RRSP Match: 4% matched contributions through Wealthsimple to help you save for the future.
• Product Discount: 45% discount on our entire product range (15% for friends and family).
• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually) & 1 extra day off (Inclusion and Diversity Day)
• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
• Mental Health Assistance/Counseling
• Virtual medical appointments
• 6 well-being (sick) days

*Prorated
#INDARTICLERE

Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.

Hi there, we’re Article. 👋
Since 2013, we’ve been redefining the furniture industry one sofa at a time.

Where we’re based:

• HQ: Vancouver, BC
• Asia HQ: Ho Chi Minh City, Vietnam
• Fulfillment centres: Calgary, Jacksonville, Richmond, & Patterson
• Retail Stores: Vancouver (open), San Francisco, Bellevue & Toronto (opening soon), with more locations opening in 2027.