Specialist, Designated Sales Consultant

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Consultant

TheSales Consultantdevelops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additionalclientelingand customer development tools.

Specific responsibilities include (but are not limited to) the following:

• Sell the entire store and wardrobe customers from head to toe

• Develop long term customer relationships by engaging customer

• Cultivate new customers and introduce to Holt Renfrew

• Keep abreast of fashion and style trends and translate this information into advice for clients

• Focus on the customer – who they are, what they like/dislike, determine needs and preferences, etc.

• Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs

• Perform floor recovery, visual merchandising, price change, and related sales support tasks

• Comply with all Health & Safety policies and requirements

• Ensure compliance with privacy policies, regulations, and cyber security measures.

• Perform other duties, as assigned

The ideal candidate:

• Proven ability to exceed sales targets

• Knowledgeable of wardrobing and styling techniques

• Expertise in establishing customer relationships which translate into sales; is empathetic

• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships

• Highly collaborative; working with and through others in a team-oriented environment

• Entrepreneurial, competitive, self confident, and self-motivated

• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

• Minimum of three or more years experience in a commission sales environment

• Prior retail sales experience in a luxury environment preferred

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

conseiller(ère)-expert(e) à la vente

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Lesresponsabilitésspécifiquescomprennentcequi suit, sanstoutefoiss’ylimiter :

• Vendtousles articles dumagasinethabilleles clients de la tête auxpieds

• Développedes relations à long-termeavec les clientsenétablissantun dialogue aveceux

• Dénichede nouveaux clients et lesintroduitàl’universde Holt Renfrew

• Setientau courant destendancesenfait de style et de mode, ettransformecetteinformationenconseilspour laclientèle

• Metl’accentsur le client – quiest-il?qu’aime-t-il-déteste-t-il?sesbesoinsetsespréférences? Etc.

• Démontresescompétencesinhérentesauxproduitset au style, plusparticulièrementlafaçondontellespermettrontdesatisfaireauxbesoinsdu client

• Réapprovisionnele stockenrayon;effectuelemarchandisagevisuel, deschangementsde prixainsique destâchesdesoutienaux ventesconnexes

• Observetoutesles politiques et exigencesenmatière de santé etsécurité

• Réalised’autrestâchesquiluisontassignées

Le(la)candidat(e)idéale)possède:

• Lacapacitééprouvéeàdépasserlesobjectifsde ventes

• Laconnaissancedes techniquesd’élaborationdegarde-robe et destylisme

• L’acuitéàétablirdes relations avec les clients qui setraduisentpar des ventes;estempathique

• Unehabiletéàgérerles aspectsémotionnelsinhérentsà la vente;établitdes liens avec laclientèleet met à profitsesrelations

• Une attitudehautementcollaborative;aimetravailleravec lesautreset parleurentremisedans unenvironnementaxésur le travaild’équipe

• Un esprit entrepreneurial,concurrentiel,confiantetautomotivé

• Lacapacitédetravaillerdans unenvironnementévoluantrapidementquinécessiteunhautniveaud’habiletésmultitâchesavec un minimum de supervision

• L’habiletéà composer avec unhorairevariabledépendantdesbesoinsdu client, quicomprendlessoirs, les week-ends et lescongés

• Aumoins3ansd’expériencedans unenvironnementde vente à la commission

• Del’expérienceantérieuredansl’industriede la vente audétailde luxe depréférence

L’évaluationdusuccès:

• Contribution auxobjectifsfinanciers

• Objectifsindividuelsliésà laréalisationdesobjectifsdu service

• Rétroactionsdes clients internes etexternes