Director, Capacity, Access and Flow

Director, Capacity, Access & Flow – East Region

Reporting to the Vice President, Capacity, Access & Flow, the Director will lead regional strategies that improve patient access, strengthen system capacity, and support better flow across hospital and community care in the East Region of Ontario.

Key Responsibilities

• Develop, implement, and evaluate regional capacity, access and flow strategies that improve system performance and patient experience.
• Use provincial and regional data to identify trends, barriers, gaps and opportunities, and translate insights into practical action plans.
• Build strong partnerships with hospitals, community providers, and internal teams to align initiatives and advance shared system priorities.
• Champion innovative programs, partnerships and improvement opportunities that increase clinical capacity and support better flow across the health system.
• Represent the East Region at key planning and coordination tables, helping shape priorities, best practices and resource decisions.

Education & Experience

• Master’s degree in health administration, business administration or a related field.
• Clinical experience is required.
• Minimum eight years of experience leading, developing and supporting teams through projects, programs and/or direct people leadership in a complex clinical or healthcare environment.

Key Skills & Competencies

• Conceptual and strategic thinking with flexible planning.
• Knowledge of local health issues, priorities and needs; awareness of broader health care policy trends.
• Proficiency in change and quality improvement methods and tools.
• Strong relationship‑building, negotiation and collaborative decision‑making skills.
• Advanced training in patient flow, health care improvement, project management and change management.
• Ability to manage multiple large‑scale initiatives simultaneously and meet aggressive timelines.
• Strong critical, analytical and problem‑solving abilities; excellent facilitation, training and presentation skills.
• French language skills are an asset.

Benefits & Compensation

• Comprehensive health coverage from day one – fully paid medical, dental, and vision benefits.
• Flexible health care or wellness spending accounts and inclusive well‑being program.
• Defined‑benefit pension plan.
• Competitive vacation entitlement with three personal days and two float days annually.
• Ongoing learning and career development opportunities.

Eligibility & Application

Employment type: Permanent, Full‑Time. Salary band: 9. The role requires an in‑office work model at a designated, approved Ontario Health location.

All applicants must be residents of Ontario. Ontario Health encourages applications from First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized groups; 2SLGBTQIA+ communities; trans and non‑binary individuals; and people living with disabilities.

Ontario Health is an accessible employer and offers accommodation in all aspects of employment, including the recruitment process. If you require a disability‑related accommodation to participate in the recruitment process, please email and a member of the team will respond within 48 hours.

External application deadline: 28 July 2026.

Equal Opportunity Employer

Ontario Health is committed to fostering a diverse and inclusive workforce and is an equal opportunity employer.

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