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Noralta Technologies Inc.
Client Support Analyst Tier 2Noralta Technologies Inc. • Calgary, Canada, United States
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Client Support Analyst Tier 2

Client Support Analyst Tier 2

Noralta Technologies Inc. • Calgary, Canada, United States
Il y a plus de 30 jours
Salaire
68 640,00 $CA par an
Type de contrat
  • Temps plein
Description de poste

Salary: $68,640 - 89,440 per year

Requirements:
  • We need someone who can work an 8-hour shift between 7:00 a.m. and 6:00 p.m. MST and take part in a 24/7 on-call rotation.
  • We are looking for experience in a Tier 2 operational or application support environment, supporting complex business or internally developed technologies.
  • We want a customer-focused professional with a strong commitment to high-quality service.
  • We need excellent written and verbal communication skills for working with internal teams, customers, and other stakeholders.
  • We are seeking strong analytical ability and a detail-oriented approach to diagnosing and resolving technical issues efficiently.
  • We require secondary school education.
  • We require at least 3 years of experience supporting complex business applications.
  • We prefer post-secondary training in IT, instrumentation, process control, or a related discipline.
  • We value prior exposure to SCADA Host, PLCs, DCS, or HMI systems, especially ABB SCADAvantage.
  • We consider SQL, Windows Server, and/or C#/.NET experience an asset.
  • We value co-op, work-term, or industry experience in oil and gas.
  • We prefer knowledge of upstream oilfield automation, compliance, and operations.
  • We value hands-on experience with cellular, radio, and serial communications.
  • We prefer experience using service management ticketing systems.
Responsibilities:
  • We establish, test, and troubleshoot remote connections to specialized field devices across cellular, radio, and satellite networks using a range of telemetry protocols.
  • We create and configure SCADA datapoints such as pressures, temperatures, and flow rates from a wide variety of PLCs and RTUs, ensuring accuracy and consistency.
  • We design and implement HMI interfaces that turn data into actionable information for operational visibility and control.
  • We commission and test completed projects with internal or external field services teams.
  • We carry out preventative and reactive maintenance on servers and services.
  • We investigate and resolve internal and customer issues.
  • We provide support to our clients, 24/7 control room, and field services staff.
  • We document all work in our service management ticketing system.
Technologies:
  • C#
  • Flow
  • Support
  • SQL
  • Windows
  • ASP.NET
  • Exposed
  • PLC
  • Security

More:

Noralta Technologies is an energy services company that combines patented technology with expert support to serve oil and gas producers across Western Canada and the USA. We are committed to understanding our clients goals and challenges, innovating continuously, and building solutions that help them succeed. Our technology teams are a close-knit group working in a dynamic, fast-paced environment, with structured onboarding and hands-on training in oil and gas and SCADA to help new team members grow into the role. We offer a hybrid work environment, work/life balance, development opportunities, and a downtown Calgary office. Compensation is $33 to $43 per hour based on experience, plus overtime, along with comprehensive health and dental benefits, one flex day per quarter, three weeks vacation, and a paid birthday day off. Final offers are subject to pre-employment screening, including drug and alcohol testing, a background check, and a social media check.

last updated 29 week of 2026

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Client Support Analyst Tier 2 • Calgary, Canada, United States

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