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AI Support Specialistfreelance.ca • Montreal, Canada
AI Support Specialist

AI Support Specialist

freelance.ca • Montreal, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste
Role name : AI Support Specialist
Location : Montreal 3days
Duration : Contract / Full Time
Exp Level : 5+ year

Qualifications & Experience
• 5+ years in a technical support, service desk or application-support role in an enterprise environment.
• Familiarity with M365 and a strong interest in AI products; able to learn new AI tools quickly.
• Experience using ticketing and knowledge tools (e.g. ServiceNow, Jira/Confluence).
• Strong verbal and written communication, high level of comfort with end-user engagement and a patient listener.
• History of reading and writing technical documentation
• Experience with mentoring team mates and colleagues, strong knowledge-sharing habits, and a history of team development.
• For Montreal, bilingual (English/French) is an asset.

Core Skills
• Self-starter, self-directed, team player, collaboration and handover across locations.
• Strong communicator. Customer-focused troubleshooting and triage across multiple channels.
• Technical writing experience. Disciplined, structured documentation and query capture.
• Mentorship and technical knowledge transfer both upstream and downstream
• Knowledge of ITIL and escalation, with complete context to Level 3 and QA.

Quick learning – keen to stay on top of the fast-moving AI environment and current on products and features
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AI Support Specialist • Montreal, Canada

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