Operations Officer - 58297

We are seeking a detail-oriented, bilingual Operations Officer III (Account Specialist) to join our Small Business Banking team in Montreal. In this role, you will report to the Manager of Deposit Compliance Remediation and play a critical part in helping small business customers update essential account information. This hybrid position balances 60% back-office administrative review with 40% outbound/inbound phone interaction, ensuring our business accounts meet critical regulatory standards while providing an exceptional customer experience.
s an Operations Officer III, you will support the Small Business Banking division’s compliance remediation initiatives. Your main objective is to identify missing or deficient customer information, connect with clients to retrieve necessary documentation, and update internal systems accordingly.

This role is highly repetitive but features diverse client cases, requiring an analytical mindset to solve unique business problems. Operating within a supportive team of 10 professionals, you will navigate multiple software platforms to manage account files from end to end. This is a temporary contract with a strong potential for extension or permanent conversion based on performance and business needs.

Position Title: Operations Officer III (Account Specialist)
Work Location: Montreal, Quebec
Work Model: Hybrid (4 days onsite Monday–Thursday, Friday work-from-home)
Schedule: Monday to Friday, 8:30 AM – 4:30 PM (No overtime expected)
Contract Duration: July 2026 – December 31, 2026 (Potential for extension or conversion)
$27.55

Advantages
Top-Tier Experience: Gain valuable experience working within one of Canada's leading financial institutions.
Career Growth: Strong possibility of contract extension or transition into a permanent, full-time role.
Work-Life Balance: Structured 37.5-hour work week with a predictable schedule and a hybrid work model.
Comprehensive Onboarding: Dedicated 2-week training period to set you up for success.
Collaborative Culture: Work within a close-knit, supportive team environment of 10 peers.

Responsibilities
1. Customer Contact & Outreach (40%)
Provide professional inbound and outbound phone support to small business customers to resolve outstanding account issues.
Guide clients through the remediation process, explaining complex compliance requirements clearly and confidently.
Address inquiries and resolve customer issues promptly, ensuring a positive experience at every touchpoint.
2. Account Review & Maintenance (60%)
Review small business accounts and files to pinpoint discrepancies, deficiencies, or missing compliance documentation.
Verify appointments and process business documentation end-to-end according to strict corporate guidelines.
Locate, extract, and update customer profiles across multiple internal databases and software applications.
Ensure all prepared documentation is highly accurate and strictly reflects regulatory and bank standards.
Manage highly sensitive customer and business data with the utmost discretion and security.

Qualifications
Must-Have Requirements
Language Skills: Full professional bilingualism in English and French (written and verbal).
Experience: 1–2 years of overall professional work experience, preferably within a banking environment, financial services, or a high-volume contact center.
Education: Undergraduate degree or equivalent relevant work experience.
Technical Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint) and experience navigating Customer Relationship Management (CRM) tools.
Communication: Exceptional interpersonal skills with the ability to confidently handle outbound phone outreach.
Adaptability: Ability to thrive in a fast-paced environment and work through ambiguous business problems.

Nice-to-Have Skills
Prior experience in collections, compliance, or risk-mitigation roles.
Understanding of KYC (Know Your Customer) and KYB (Know Your Business) compliance regulations.
Previous customer service experience in non-banking industries (telecommunications, insurance, etc.).

Summary
If you are interested in the Operations Officer position please apply online today! This role requires a Bilingual English/French candidate because they will collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Send your resume with the title : Bilingual operations officer- montréal at: marie.thiers@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.