Talent.com
Grand Touring Automobiles
Service ManagerGrand Touring Automobiles • Ajax, ON, CA
Service Manager

Service Manager

Grand Touring Automobiles • Ajax, ON, CA
Il y a 15 jours
Type de contrat
  • Temps plein
Description de poste

Summary

We are seeking an Automotive Service Manager to join our team at Jaguar Land Rover Lakeridge. The Automotive Service Manager oversees the daily operations of the service department to ensure efficiency, profitability, and high-quality customer service. This role is responsible for managing Shop Foreman, Service Advisors, Warranty Administrator, Technicians, Apprentices, Detailers, Porters, and support staff, while maintaining compliance with manufacturer standards, dealership policies, and safety regulations.

Responsibilities

  • Direct and supervise service department operations, including scheduling workflow and productivity
  • Ensure the highest level of customer satisfaction by resolving concerns promptly and maintaining strong client relationships
  • Manage and mentor service staff to foster a collaborative work environment
  • Ensure high-quality automotive repairs and services are delivered consistently
  • Monitor and achieve department performance goals, including revenue, profitability, CSI, and productivity targets
  • Prepare and review financial reports, budgets, and forecasts for the service department
  • Maintain compliance with the manufacturer's warranty and policy guidelines
  • Monitor service department performance metrics and implement improvements as needed
  • Implement and monitor standard operating procedures for quality control and safety
  • Maintain compliance with safety regulations and dealership policies
  • Develop service promotions and initiatives to increase and enhance customer retention and department sales
  • Conduct regular staff meetings and training to promote teamwork, efficiency, and continuous improvement

Qualifications

  • Proven experience in a dealership environment with a strong background in automotive service management
  • Strong leadership, coaching, and conflict resolution skills
  • In-depth knowledge of automotive repair processes, warranties, and safety standards
  • Extensive mechanical knowledge with hands‑on mechanic experience preferred
  • Excellent customer service skills with a focus on client satisfaction
  • Sales experience is an asset but not mandatory
  • Ability to analyze performance metrics and implement effective strategies
  • Proficiency in dealership management systems, preferably CDK and Microsoft Office Suite
  • Valid G Driver’s License or higher with a clean driving record

Core Competencies

  • Leadership and Team Development
  • Customer Relationship Management
  • Financial and Business Acumen
  • Problem Solving and Decision Making
  • Attention to Detail and Quality Assurance

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

How to Apply

Please submit your resume and cover letter to hr@lakeridge.com.

Status: Active Vacancy

This posting reflects a current job opening. We are actively recruiting qualified candidates to fill this position.

#J-18808-Ljbffr
Créer une alerte emploi pour cette recherche

Service Manager • Ajax, ON, CA

Offres similaires

Jaguar Land Rover Service Manager Position

Grand Touring AutomobilesAjax, ON, CA
Temps plein

Become the Automotive Service Manager at Jaguar Land Rover Lakeridge, where you will lead the service department to achieve operational excellence and high customer satisfaction.Utilize your manage... Voir plus

 • Offre sponsorisée

General Manager, Olive Garden Ajax

OlivegardenAjax, ON, CA
Temps plein

Kingston Rd E, Ajax, ON L1Z 0V3, Canada.Our General Managers are accountable for taking initiative, being people-focused, and results-oriented.They are responsible for leading their teams in a busy... Voir plus

 • Offre sponsorisée

Service Department Manager

Farm Boy Inc.Whitby, Durham Region, CA
Temps plein

Compensation: CAD 55,500 - CAD 60,500 - yearly.If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.The people w... Voir plus

 • Offre sponsorisée

Restaurant Manager, Olive Garden Ajax

Olive Garden CanadaAjax, ON, CA
Temps plein

At Olive Garden, we believe life is best shared around the table.From every heartfelt server greeting to every basket of our fresh‑baked breadsticks, we’re here to bring people together over a meal... Voir plus

 • Offre sponsorisée

Assistant Service Manager

Farm Boy Inc.Whitby, Durham Region, CA
Temps plein

If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.The people who work here are special, and that’s what makes... Voir plus

 • Offre sponsorisée

Restaurant Manager, Olive Garden Ajax

OlivegardenAjax, ON, CA
Temps plein

Our Restaurant Managers report to the General Manager and are accountable for taking initiative, being people-focused, and results-oriented.They are responsible for leading their teams in a busy, f... Voir plus

 • Offre sponsorisée

Senior Distribution Center Manager

Benjamin Moore & CoWhitby, Durham Region, CA
Temps plein

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities.We offer a rewarding and inspiring work environment that fosters creativity, coll... Voir plus

 • Offre sponsorisée

Embrace Flexibility in Customer Service Leadership

MediumOshawa, Durham Region, CA
Temps plein

Step into a fulfilling remote career in customer service leadership, where flexibility and growth await you.Work from home and tailor your schedule, allowing personal and professional balance.This ... Voir plus

 • Offre sponsorisée

Senior IT Service Management Advisor

Cpus Engineering Staffing Solutions Inc.Pickering, ON, CA
Temporaire

We are currently requesting resumes for the following position.Senior IT Service Management Advisor.Tuesday, June 17, 2025 (5:00PM EST).The Senior IT Service Management Advisor is a highly skilled ... Voir plus

 • Offre sponsorisée

Project Manager- Maintenance Operations & Fleet Services

Durham Region (The Regional Municipality of Durham)Whitby, Durham Region, CA
Temps plein

Diversity, Equity and Inclusion Statement.The Region of Durham is committed to employment equity and is actively implementing measures to build and sustain an inclusive, barrier‑free workplace that... Voir plus

 • Offre sponsorisée

Service Coordinator

Pattison IDPickering, ON, CA
Temps plein

Pattison ID is a leading provider of branded environments across North America, specializing in signage, digital experiences, and architectural branding.With over a century of expertise, the compan... Voir plus

 • Offre sponsorisée

Commercial Lines Account Manager: Growth & Client Care

TEEMA Solutions GroupWhitby, Durham Region, CA
Temps plein

A leading insurance brokerage in Whitby is seeking a Commercial Lines Account Manager.Responsibilities include developing client relationships, collaborating with underwriters, and managing policy ... Voir plus

 • Offre sponsorisée

Asset Service Engineer

Trench GroupPickering, ON, CA
Temps plein

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission.With a legacy of customized engineering and innovatio... Voir plus

 • Offre sponsorisée

Ontario Sales Manager for Equipment Distribution

ThorensPickering, ON, CA
Temps plein

Lead the sales initiatives across Ontario as the Ontario Sales Manager at a premier technical equipment distributor.Focus on team engagement and data-driven success strategies.This role requires an... Voir plus

 • Offre sponsorisée

General Manager, Olive Garden Ajax

Olive Garden CanadaAjax, ON, CA
Temps plein

At Olive Garden, we believe life is best shared around the table.From every heartfelt server greeting to every basket of our fresh‑baked breadsticks, we’re here to bring people together over a meal... Voir plus

 • Offre sponsorisée

SERVICE MANAGER - JAGUAR LAND-ROVER TEAM

Grand Touring AutomobilesAjax, ON, CA
Temps plein

Service Manager – Jaguar Land Rover Lakeridge.Full-Time | Jaguar Land Rover Lakeridge | Ajax, ON | Jul 10, 2026.We are seeking an Automotive Service Manager to join our team at Jaguar Land Rover La... Voir plus

 • Offre sponsorisée

Hybrid Senior IT Service Management Advisor Leading Major Incidents

Cpus Engineering Staffing Solutions Inc.Pickering, ON, CA
Temps plein

Elevate IT service excellence as a Senior Advisor in a hybrid role.Drive effective incident management within a dynamic team, ensuring compliance with ITIL processes while optimizing key workflows.... Voir plus

 • Offre sponsorisée

Expert in Process Transformation for Service Delivery Enhancement

Cpus Engineering Staffing Solutions Inc.Pickering, ON, CA
Temps plein

Drive transformative service delivery improvements as a Process Transformation Expert.Collaborate with teams remotely to redesign governance frameworks, enhance processes, and optimize performance ... Voir plus