Drive strategic insights at Scribd as a Senior Data Analyst in Customer Operations, enhancing analytics capabilities and improving customer experiences through data intelligence. This role empowers you to establish the CS Analytics function and pair with leadership across multiple departments. You'll focus on building metrics that inform customer success strategies, identifying risks related to churn, and improving analytical workflows. Your contributions will directly support operational efficiencies and customer satisfaction programming. Key Responsibilities: • Own metrics for Customer Success and Operations effectiveness • Design and maintain decision-support dashboards and reporting • Create churn models to proactively manage customer health • Develop comprehensive forecasting models to guide planning • Automate analytics reports to enhance operational visibility Requirements: • Over 4 years of experience in analytics within customer success • Strong SQL and BI tools mastery (Looker, Tableau) • Proficiency in Python for data insights and predictions • Background in B2C subscription or membership businesses • Strong storytelling ability to communicate insights clearly Leverage your analytical skills to help Scribd drive retention and expand customer success metrics. #J-18808-Ljbffr
Senior Data Analyst Role at Scribd • Vancouver, Metro Vancouver Regional District, Canada
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