Intelligence Designer

Job Description

When I grow up, I want to be an… Intelligence Designer?

Weird title. Real job.

You know that feeling when you can see the whole shape of a thing, the big picture and the exact next step to get there, at the same time? Most people get one or the other. You get both.

We're looking for the person who takes an idea, nudges the end goal for that last bit of quality, and then actually walks it forward. One foot, then the other, until the thing exists. You'll be hands-on with our teams, helping them build. You'll be in the middle of how we rethink our company's data from end to end. And you'll get to play with every system we run.

What Encore is turning into

Encore is becoming the intelligence company that scales care.

Here's what we mean. Most travel companies grow by adding people or cutting corners. We want to grow the number of relationships we can hold without ever making one feel like a number. That takes data. A lot of it. Clean, reliable, ready to use, wired together so it actually reflects how the business works.

We think the most useful AI is kind of boring, honestly. Point it at the repetitive grind so our people get their hours back and spend them where it counts: on the customer. The machine handles the lookup. The human handles the relationship. Your job sits right where those two meet.

What you'll actually be doing

Sitting close to our teams and helping them think through their problems. Building with them, not for them. (Big difference. You'll feel it week one.)

Drawing the map of our whole business. We call it Company Cartography, the work of finding language and structure for a pile of disconnected sources until it makes sense. Sales, ops, finance, the account managers, the AI agents. Everyone reads off the same map, and you're the one who drew it.

Sharpening our AI tools until they're worth using. When an agent answers, does it have the right context to say something that matters, or is it guessing? You'll be the one who notices, and the one who fixes it. Context engineers, this is your whole day.

You'll bounce across three time horizons in a single afternoon:

• What signal is this agentic loop missing right now, in its context window?
  

• How do I help the account managers tonight?
  

• What will an account manager need from a long-running agent before tomorrow's client meeting?
  

You'll ship the systems that put the right thing in front of the right person at the right moment, so the team can stop digging and get back to people.

Your actual superpower

Taste. The critical eye.

Will this tool feel good to use, or is it technically correct and quietly miserable? When the AI responds, does it know enough to say something real? You understand that design goes way past a diagram, and that anything you build, even an internal table nobody outside the company will ever see, has a user on the other end. You feel that user. That instinct is rarer than it sounds, and it's the whole reason this role exists.

The team you're joining

Small. High agency. Internal innovation, meaning our whole job is making our own people's lives better.

We work on data, internal products, company processes, and orchestrated AI agents. Our colleagues lean on us for APIs, tables, models, contracts, a strong semantic layer, analytics, dashboards, the works. So do our agents. You won't be alone in here, but you will sit close to the computational heartbeat of the company, and you'll feel it beat.

This is you if

• You're early in your career. Recent grad, or somewhere in your first 3 years, and hungry to grow into real systems thinking.
  

• You light up when someone hands you a vision and lets you run. You refine it, prime it, glaze it, fire it. In a sea of half-formed ideas you find the good parts and make them real.
  

• You ask a lot of questions and you like people. This role is social. You'll be in rooms all day.
  

• You probably didn't come up through pure engineering. Maybe you studied something else entirely and drifted into tech through data, design, hackathons, or a startup incubator week that got its hooks in you.
  

• Or you are an engineer, but the kind who's more into art and tattoos than benchmarking graphics cards. You know who you are.
  
  

This is not you if

You want a narrow lane, a fixed spec, and someone to tell you exactly what to type. Nothing wrong with that. It's just not this. Here you'll get direction and a lot of trust, and the rest is yours to figure out. If that reads as scary instead of fun, we'd both rather find that out now.

What you'll walk away knowing

Our business. Our customers. Our models. Every signal our teams use to make the calls that matter. You'll get confident enough to say what the right signals are, and loud enough to call it out when someone's steering by the wrong ones. AI is just the material. What you're really shaping is a team that knows its customers cold.

How to apply

Skip the cover letter.

Instead, send us one thing you made. A project, a hack, a weird little tool, a dashboard, a zine, a bot, a data viz, anything you built and cared about. Tell us in a few sentences what it is and what you'd do differently now. That tells us more than any résumé.

Requirements
The Role You are the front line of the traveler experience for some of North America's most discerning corporate clients. You manage the full travel lifecycle — air, hotel, rail, and car — while holding the twin accountabilities that never come apart in this industry: an exceptional traveler experience and strict alignment with client policy. This is not a transactional role. You are a trusted advisor who builds relationships, protects sensitive information, and brings intelligence to every interaction. The work compounds. So does the trust. What you'll do Manage reservations with precision and ownership. You handle new and existing domestic and cross-border travel reservations across North America using GDS and OBT platforms. You modify itineraries accurately and efficiently, from name corrections to routing changes. You interpret and communicate fare conditions, flight credits, and restrictions clearly, the first time. Own policy compliance and protect client trust. Every booking aligns with the client's specific travel policy and approval processes. You know the rules, you apply them, and you handle sensitive traveler information with the discretion that high-trust relationships require. In this vertical, that is not a compliance checkbox. It is the foundation of the relationship. Advise, not just book. You proactively identify opportunities to enhance the experience, recommending complementary services before the traveler thinks to ask. Loyalty programs, traveler preferences, cost-effectiveness, and policy do not pull in four directions in your hands. You find the balance and you make the recommendation with confidence. The best agents at Encore do not wait for a request. They anticipate one. Build relationships that hold. You deliver consistent, high-quality service to travelers who have high expectations and low patience for friction. They remember how you made them feel. You make them feel taken care of. Requirements Required Three or more years of experience in the travel industry, with corporate travel experience strongly preferred. Proficiency in Apollo and Galileo GDS systems. Experience with Online Booking Tools. Strong knowledge of North American geography, fare rules, cabin classes, TSA and CBSA guidelines, and baggage policies. The ability to research and communicate global travel and entry requirements clearly and accurately. Excellent written and verbal communication in English, with the consultative instinct to turn a booking conversation into a value-added exchange. The organizational precision to move quickly without losing a detail. An asset Familiarity with Dialpad and Zoho Desk. Proficiency in Microsoft Office Suite. A college diploma or university degree.