Position Description:
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems? These are exciting times for CGI and are looking for talented individuals to trail blaze with us. The person who gets this position will join a dynamic team using a method of collaborative management between the established technical teams. You will have the opportunity to work in one of the most beautiful buildings in Canada and to collaborate with experienced colleagues. We offer an innovative working environment using the latest desktop technologies such as Windows 10, Office , Skype and One drive for Enterprise, SharePoint Online.
Your future duties and responsibilities:
The Desktop Technician is part of the GTO Canada End User Services team.
The member will be responsible for the set up and support of desktop and laptop equipment for our client.
Responsibilities include:
• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
• The person will also troubleshoot problem areas in a timely and accurate fashion.
• Provide end-user assistance where required.
• Image Workstation for new deployments.
Required qualifications to be successful in this role:
Required qualifications to be successful in this role
Mandatory Technical Skills:
· Windows 10, MacOS
· Office
· Support, configure, and deploy desktop and laptop
· Configure and troubleshoot hardware including printers, servers, network, and mobile devices
· Independently solve most desktop issues with minimal supervision; escalate remaining issues to a higher level
· Support and maintain desktop applications
· Create, update, resolve and escalate support requests within a ticketing system (Remedy ITSM is an asset)
· Documenting, tracking, and monitoring the problem to ensure a timely resolution
· Provide feedback to internal and external support teams
· Create and maintain clear documentation on various procedures of support
· Experience in corporate deskside support
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,–$85,. This role is an existing vacancy / a future opportunity.
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
Desktop Technician • Montréal, Canada
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