As a Cleaning Manager, you will be responsible for the implementation of the strategic direction for onsite cleaning operations.
This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.
What You’ll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Focus on strategic planning and implementation of best practice initiatives and innovation ensuring the location.
remains at the forefront of cleaning and operational practices.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off on all duties and tasks complete.
• Focus on training and development of the team to establish good working practices!
• Provide professional support to the business in service-related matters and to clients in all contractual matters!
• Take full ownership and management to the conclusion of all cleaning feedback or complaints.
• Approve payroll and maintain labor levels to provide cost savings to the department.
• Carry out daily site audits to ensure high standards of cleanliness and a safe environment are met.
• Confirm quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You’ll Need:
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs /. Must be able to lift/carry heavy loads of 50 lbs. or more.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
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Custodial Manager • Montreal, Quebec, Canada
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