Senior Manager, Product Solutions

Company: CGIC
Department: Home and Auto
Employment Type: Regular Full Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Strategic Product Solutions team aspires to be the industry leader by meeting the evolving needs of Canadian businesses and farm operations. Our passionate team is committed to enhancing the client experience and delivering operational efficiencies by investing in leading edge technology and leveraging analytics to achieve strategic objectives.

As the Senior Manager of Strategic Product Solutions you will provide leadership to a team responsible for developing innovative product solutions, advance capabilities and recommending key product and underwriting business decisions through the development of product and organizational initiatives. You will provide subject matter expertise and collaborate with multiple stakeholders to manage the implementation of strategic plans to meet client needs and enable healthy portfolios. You will act as Chief Product Owner ensuring the Product Solutions roadmap is executed successfully from Product management to Solution Delivery for the Home, Auto, Commercial and Farm Portfolios.

How you will create impact:

• Providing leadership and subject matter expertise concerning Product Solutions initiatives including strategy, methodology and system development and enhancements.

• Designing, delivering and maintaining the Product Solutions roadmap including identifying needs and opportunities, managing team priorities and collaborating with business partners and stakeholders to support the successful implementation and acceptance of initiatives.

• Developing key performance indicators for the team and analyzing and defining the appropriate approach to meet goals using data-based observations, industry trends and product-based research.

• Monitoring, measuring and reporting on plans and budget for the business unit and completing evaluations to ensure the benefits of strategic initiatives are maximized.

• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

• You foster innovation and continuous improvement with a focus on client experience.

• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.

• You successfully convey messages and demonstrate openness to exploring alternative points of view.

• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team:

• You have 7-10 years of leadership experience in insurance, product management, underwriting, portfolio management or strategy.
• You have a post-secondary degree in Business, Mathematics, Economics or a related discipline.
• You have experience overseeing both Product Management and Solution Delivery functions, including prioritization, roadmap management, business case development, and value realization.
• You have working knowledge of Home, Auto, Commercial and Farm products, the insurance industry landscape and competitive environment.
• Having the Chartered Insurance Professional (CIP) designation or Fellow Chartered Insurance Professional (FCIP) designation is an asset.
• You have experience working within Agile product management and delivery environments and leading multidisciplinary teams through organizational change.
• You have demonstrated success delivering strategic initiatives that improve growth, profitability, operational effectiveness, and client outcomes.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You will travel occasionally.

• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $114,021 - $164,000+ (min-max, full range).

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.