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Silver Hotel Group
Guest Service Agent - Days Inn North Thunder BaySilver Hotel Group • Thunder Bay, Ontario
Guest Service Agent - Days Inn North Thunder Bay

Guest Service Agent - Days Inn North Thunder Bay

Silver Hotel Group • Thunder Bay, Ontario
Il y a 1 jour
Type de contrat
  • Temps partiel
Description de poste

Guest Services Agent

We are currently looking for a Part Time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day!
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
  • Education Reimbursement for you (and your children!)
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

  • Maintain a warm and friendly demeanor at all times with guests and team members;
  • Comply with all company standards and brand standards, if applicable;
  • Interact with all guests during check-in and check-out procedure;
  • Create and cancel reservations as required, handle check-in and check-outs;
  • Greet all incoming and outgoing calls in a professional and timely manner;
  • Review logbook, and emails daily and complete all tasks on the checklist;
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
  • Balance and prepare individual paperwork for closing of shift with hotel standards;
  • Work closely and maintain proper communication with all hotel departments;
  • Handle guest registration and room assignments, accommodating special requests whenever possible;
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
  • Perform other duties assigned by the Supervisor or department manager.

What We are Looking for...

  • Customer Service experience, preferably in a Hotel Front Desk position;
  • Excellent written and verbal communication skills are essential;
  • Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
  • Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
  • Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
  • Available to work days, evenings, weekends, and/or holidays as required;
  • Must be legally authorized to work in Canada.
Créer une alerte emploi pour cette recherche

Guest Service Agent - Days Inn North Thunder Bay • Thunder Bay, Ontario

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