Salesforce Administrator, Experience Cloud

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

Being a member of the Salesforce Team and part of the larger Business Systems division here at Braze we leverage best-in-class analytics technical experimentation productized services and bold curiosity to empower other divisions to do their best work through data-driven decisions and innovative solutions.

As a Salesforce Administrator - Experience Cloud you will be recognized for your expertise in managing and delivering Salesforce solutions that power partner-facing experiences and internal operations.

Your primary focus will be leading the administration and enhancement of the Braze Partner Relationship Management (PRM) tool built on Experience Cloud and the broader Salesforce Platform ensuring these environments are scalable efficient and aligned with business needs. This is an excellent opportunity to bring your experience in PRM and Salesforce platform configuration governance user management process automation and Salesforce community ecosystem.

WHAT YOULL DO

• Lead the design build and administration of the Braze PRM tool specifically supporting our Partnerships team. Youll leverage both standard features and custom components to create seamless external experiences
• Proactively optimize portal performance scalability adoption and availability resolving usability technical or adoption issues to ensure an exceptional user experience for our partners
• Design and implement secure integrations between the Braze PRM and other key platforms including core Salesforce products (Sales and Service Cloud) as well as other tools we make available to partners/resellers via the PRM ensuring real-time reliable data flows
• Apply Salesforce security best practices for external identities API access and user data management with a strong emphasis on safeguarding customer and partner information
• Manage and optimize the core Salesforce Platform including robust security controls permission sets profiles roles and sharing rules for internal and external users
• Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity
• Implement and maintain platform automation using a combination of declarative configuration (Flows Approval Processes) and light customization to streamline operations and enhance the overall user experience
• Collaborate closely with business analysts stakeholders and end-users to thoroughly understand requirements contribute to scalable solution designs and support the successful implementation of both platform and Community features

WHO YOU ARE

• 5 years of experience in Salesforce Administration with a strong focus on Experience Cloud / PRM and core platform management
• Deep understanding of Salesforce Communities / PRM including site configuration branding component/page management site-level security and data visibility controls for external users
• Experience with Salesforce Partner Ecosystem Management (PEM) is highly desired
• Proven expertise in Salesforce platform configuration including user roles profiles permission sets sharing rules and data access models
• Proficiency with Salesforce automation tools such as Flows (Record-Triggered Scheduled and Autolaunched) and Approval Processes to support scalable business operations
• Experience with customization using Apex Lightning Web Components and Visualforce to extend platform capabilities beyond declarative tools (nice to have)
• Familiarity with identity and access management solutions such as SSO OAuth and third-party identity providers
• Demonstrated ability to take ownership of complex platform initiatives and drive them to completion with minimal oversight
• Comfortable collaborating with business analysts stakeholders and developers in cross-functional Agile environments
• Salesforce Administrator Certification required
• Experience Cloud Consultant and/or Advanced Administrator Certification is highly desired

For candidates based in Ontario the pay range at the start of employment for this position is expected to be between CA$82300 - CA$124000/year with an expected On Target Earnings (OTE) between CA$95000 - CA$142000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors including market location job-related knowledge skills and addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts and was named a G2 Best of Marketing and Digital Advertising Software Product in 2026. Braze was also named a 2026 Best Places to Work by Built In a 2025 Americas Greenest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have the right to request further information about how AI is used in our recruitment process to opt out of AI-assisted review to request a manual review of any decision made or to contest a decision.

Please contact us at for any requests or questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1