Agile Project Manager - ServiceNow

Are you a seasoned Agile leader who thrives at the intersection of process innovation, financial governance, and enterprise platform growth?

We are seeking a Senior Agile Project Manager to champion the evolution and scaling of our enterprise ServiceNow Platform Operating Model. In this role, you will act as a strategic delivery partner, collaborating closely with Product Owners, platform leadership, operations teams, and external vendors. You won’t just manage tasks; you will design, document, and scale a flexible Agile delivery framework that powers continuous operational excellence across the organization.

Advantages
- Enterprise-Scale Impact: Drive the strategic maturity of a highly visible ServiceNow platform within a premier, mission-driven organization.
- Modern Tech Stack: Work daily with industry-standard, automated planning and reporting tools.
- True Hybrid Flexibility: Enjoy the best of both worlds with a balanced hybrid model (averaging 2 days a week in-office).

Responsibilities
- Establish, document, and continuously improve a flexible Agile operating model and team lifecycle utilizing ServiceNow and Azure DevOps (ADO).
- Lead core Agile ceremonies (Daily Standups, Sprint Planning, Reviews, and Retrospectives), actively removing blockers and facilitating collaborative problem-solving.
- Plan, organize, and facilitate quarterly Big Room/PI-style planning sessions to align cross-functional teams.
- Define and maintain robust delivery metrics, KPIs, and predictability standards using PowerBI, ADO, and ServiceNow.
- Build a lightweight program management framework to seamlessly manage risks, cross-team dependencies, roadmaps, capacity, and OKRs.
- Support Product Owners with backlog readiness, stakeholder engagement, strategic alignment, and overall team governance.
- Deliver highly polished, automated monthly executive progress reports detailing risks, capacity, team velocity, and roadmap status.
- Assist Product Owners and leadership with vendor/procurement planning.

Qualifications
- Active Reliability level security clearance
- Fluently Bilingual (ENG/FRE, FRE/ENG)
- Agile expertise and extensive experience in Project Management.
- Hands-on experience within a ServiceNow environment or managing a ServiceNow platform team.
- Experience leading Agile ceremonies, managing Kanban flow (WIP, cycle times), and orchestrating quarterly/PI-style Big Room Planning.
- Comprehensive Project Governance: experience managing complex risks/dependencies, capacity planning, budget tracking, and ensuring delivery predictability.
- Practical experience managing budgets and forecasting within Planview.
- Experience building automated reporting structures for executive stakeholders.

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.