The Dispatcher role is a fast-paced demanding position focused on planning and coordinating the pickups and deliveries for our Whitehorse service area including surrounding rural routes. Were looking to onboard a dedicated professional to join our team and help us meet or exceed our customers expectations.
As a Dispatcher youll be the nerve center of our operations ensuring smooth and efficient daily flow. Your key duties will include:
Load Planning & Coordination: Planning and coordinating all terminal pickups and deliveries including LTL load planning and city/rural route planning.
Driver Supervision: Supervising City Drivers providing direction and delegating tasks effectively.
Communication & Customer Service: Consistently answering the phone and dealing with driver requirements (e.g. hook up information delay updates concerns). This includes communicating effectively with internal staff and external customers.
System Management: Working within the AS/400 platform to execute scheduling track shipments for customers and perform other necessary system tasks.
Documentation & Compliance: Printing labels adding comments to justify non-service deliveries and ensuring proper company policy and safety guidelines are followed.
Leadership & Safety: Demonstrating leadership promoting a safety-minded culture and assisting with appointment booking and rescheduling of priorities.
Other duties as assigned.
Qualifications :
The ideal candidate will have the skills and knowledge to hit the ground running in a dynamic environment.
Geographical Knowledge: Solid geographical knowledge of Whitehorse and surrounding rural areas.
LTL Experience: Previous dispatch experience in an LTL environment.
Route Planning Expertise: Experienced with LTL load planning and city/rural route planning.
Technological Capability: Computer fluent with the ability to understand and operate an AS/400 system and handheld devices.
AS/400 experience is a strong asset; we will train the right candidate.
Communication: Excellent phone and email communicator; polite professional and courteous in constant interaction with customers drivers and management.
Work Ethic: Proven ability to multitask effectively and thrive in a fast-paced environment while handling shift work.
Leadership: Demonstrated Team Leader capabilities and the ability to delegate effectively.
Safety-minded and possess a knowledge of TDG (Transportation of Dangerous Goods).
Additional Information :
What do we offer to you
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
City Dispatcher • Whitehorse, Yukon, Canada
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