Sr Software Engineer, AI Agent Platform

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations des écoles des hôpitaux des entreprises et finalement des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Hyper a Motorola Solutions Company a leader in conversational agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. It is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators.

Job Description

Were looking for a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hypers emergency response products (Motorola Solutions announced that it acquired Hyper on April 9 2026).

Youll be a senior technical leader responsible for the architecture of our most critical systems. Youll shape long-term technical strategy mentor engineers across the team and own the toughest cross-cutting problems from real-time AI pipelines and telephony to backend infrastructure and product surfaces. We expect engineers to use AI agents in their own work. But because this is mission-critical software humans still own quality judgment and what ships and as a Sr Engineer you set the bar for what good looks like.

What Youll Do

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.

• Identify and solve the hardest problems in our stack: low-latency audio streaming telephony LLM orchestration and human-in-the-loop AI workflows.

• Drive engineering excellence across reliability availability security and performance defining the standards the team operates by.

• Partner with product design and operations leadership to translate ambiguous customer and operational problems into technical strategy.

• Mentor engineers; raise the floor and the ceiling of the teams technical work through reviews design feedback and pairing.

• Build and evolve evaluation testing and observability frameworks for AI-assisted systems.

• Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.

• Represent engineering in conversations with public safety customers partners and Motorola Solutions stakeholders when deep technical credibility is required.

You Might Be a Fit If

• You have production software engineering experience with a clear track record of technical leadership.

• Youve designed shipped and operated large complex systems in high-stakes domains

• You are comfortable working across backend infrastructure AI pipelines and product surfaces.

• You can turn ambiguous product or operational problems into clear technical plans for the team.

• You use AI tools daily but you set the standard for how your team uses them responsibly speed without compromising quality.

• You raise the engineering bar around tests observability code review security and clean abstractions.

• You mentor effectively. Engineers around you get better because of how you work.

• You have strong product judgment and care deeply about the humans using what you build.

• You thrive in a small fast-moving team with high ownership and low ego and you can scale that culture as we grow.

• You want to work on AI systems that matter beyond demos.

Relevant Experience

We do not expect every candidate to have all of these. We care more about strong engineering judgment learning velocity and ownership than exact keyword matches.

Relevant experience may include:

• Architecting LLM agentic or RAG systems in production including evals and prompt test harnesses at scale.

• Deep expertise in Speech-to-Text Text-to-Speech Voice Activity Detection endpointing interruption handling noise filtering diarization or audio streaming.

• Telephony and voice infrastructure: PSTN SIP trunking PBX and call routing.

• Real-time communication systems using WebRTC WebSockets RTP/SRTP media streaming or low-latency audio transport including operating these systems under production load.

• Real-time concurrent or distributed systems using Elixir Go Python Rust or similar languages.

• PostgreSQL and strong data modeling fundamentals at scale.

• Cloud infrastructure on AWS Azure or GCP.

• Containerized application environments operated in production.

• Technical leadership in public safety govtech healthcare defense infrastructure fintech or other high-trust domains.

#LI-RS1

Basic Requirements

10 years of experience in Realtime communication systems with deep expertise in Speech-to-Text Text-to-Speech Voice Activity Detection and architecting LLM agentic or RAG systems in production including evals and prompt test harnesses at scale.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1