Bilingual Patient Assistance and Co-Pay Coordinator

Have you ever wanted a career where your daily administrative efforts directly improve someone’s life? In this role, you are not just managing files and spreadsheets, you are the vital connection point between patients and the life-changing therapies they need. As a key coordinator, you will act as a financial guardian, ensuring that co-pays, transactions, and program details are handled with the utmost precision so that no patient experiences a gap in their care.

Working behind the scenes with a talented team of program managers, clinicians, and accounting professionals, you will bring structure and heart to complex processes. If you are a detail-oriented professional who loves puzzle-solving, auditing, and making a real-world impact from the comfort of your home office, we want to meet you.


Start Date: Immediate / To be discussed
Onboarding & Training: Robust, fully remote training provided
Location: 100% Remote (Must be based in Quebec, Canada)
Status: 12-month contract, Full-time
Schedule: Full-time, Permanent (Monday to Friday, standard business hours)
Salary: $50,000 – $53,000 per year (Based on experience)

Advantages
True Remote Flexibility: Work from the comfort of your own home with a stable, permanent corporate opportunity.

Health & Peace of Mind: Enjoy comprehensive medical, dental, and vision care coverage starting early in your tenure.

A Holistic Approach to Wellness: Access resources tailored to your physical, emotional, financial, and social well-being.

Unrivaled Family Support: Benefit from specialized programs, including backup dependent care, paid parental/caregiver leave, and family-building support.

Proactive Career Growth: Climb higher with dedicated mentorship programs, professional development courses, and active internal networking groups.

Responsibilities

Facilitate and process financial co-payment assistance and concierge requests for patients, pharmacies, and physicians.

Collaborate seamlessly with internal accounting and third-party payment administrators to ensure accurate, timely electronic transactions.

Proactively audit, correct, and maintain program-specific business reports to quickly spot and resolve processing discrepancies.

Update and curate critical records within program databases to keep workflows seamless and completely compliant.

Handle day-to-day program administration, including writing professional correspondence, drafting presentation slides, and managing digital filing systems.

Efficiently coordinate calendar appointments, schedule team meetings, and organize digital workspaces.

Ensure strict adherence to health policies and standard operating procedures.

Act as a vigilant eye by identifying and reporting all Adverse Events (AEs) immediately to the designated compliance units.

Qualifications
Language Mastery: Fully bilingual in French and English (written and spoken). This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec.

Industry Experience: 3 to 5 years of experience in an administrative role, ideally within a specialty pharmacy, pharmaceutical, clinical, or medical insurance environment.

Your Tech Stack: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.

Critical Thinking & Math Skills: Excellent mathematical and financial acumen with a natural comfort handling and auditing large volumes of numerical data.

Organizational Superpowers: Stellar attention to detail, strong problem-solving skills, and the ability to meet structured, daily deadlines with ease.

Education: Post-secondary education in a related business, administrative, or healthcare field (or equivalent practical experience).

Summary
This is your opportunity to anchor the critical financial and programmatic workflows that keep specialized healthcare accessible. If you possess sharp financial and mathematical acumen, enjoy auditing data for total accuracy, and can seamlessly coordinate electronic transactions between clinics, accounting, and third-party payors, apply today to ensure no patient faces barriers to their therapy.

jessica.bayuk@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.