Technical Solutions Specialist

Job Description

WHAT'S THE JOB?

Reporting to the Director of Operations, the Technical Solutions Specialist (IFM)

plays a central role in the implementation of best practice solutions for new and existing business across the country.

After training in our systems, You will become the subject matter expert and primary trainer for our digital systems (including DOD and client portals). You’ll begin by supporting core operational functions, system administration, and team training across the team.

This is a hybrid role that blends operations and business performance - ideal for someone who wants to become a well‑rounded, commercially aware engineer. You’ll work with operations directly and apply the technical, analytical, and leadership skills you’ve built.

WHAT YOU'LL DO:

System Onboarding, Training & Administration You will take ownership of user onboarding and system proficiency by:

• Training all new hires on DOD, including technicians, office staff, and new clients.
• Conducting specialized training for new client portals.
• Managing system administration by setting up new profiles and accounts for new clients (including creating reach portals) and new technicians.

Drive Innovation, Upgrades & Analytics You’ll help advance Dexterra’s commitment to innovation and digital efficiency by:

• Reviewing new platform upgrades and identifying solutions to create operational efficiencies.
• Analyze client requirements, facility data, asset profiles, and service specifications to create well supported operational models.
• Creating dynamic dashboards and developing/templating custom widgets to improve data visibility.
• Testing and piloting new processes or workflows to improve consistency and performance.

Use data to strengthen operational design

• Interpret facility condition data, asset lists, and CMMS outputs to shape maintenance strategies.
• Support creation of cost, productivity, and performance models.
• Ensure the accuracy and consistency of all solution-related data inputs.

Support Operations Across the Business

• Assist with operational reviews, performance analysis, and reporting.
• Support site teams in troubleshooting operational challenges.
• Participate in audits, quality checks, and continuous improvement initiatives.
• Identify opportunities to optimize facility performance, efficiency, and service delivery.

Contribute to Business Development You’ll support new business opportunities by:

• Assessing operational risks and constraints.
• Providing technical input into proposals and solution design.

Gain Broad Cross‑Functional Exposure You’ll collaborate with teams across Operations, Health & Safety, Quality, Supply Chain, Finance, HR, and Sales & Business Development.

Qualifications

WHAT DO YOU BRING?

• Degree or diploma in Engineering, Facilities Management, Building Systems, or a related technical discipline.
• Strong tech-savviness with an aptitude for learning, configuring, and teaching digital platforms/software.
• Experience or comfort with data visualization, creating dashboards, and widget templating.
• Excellent communication and instructional skills, with the ability to train new employees on Field Systems.
• Strong analytical and problem‑solving skills with an ability to think outside the box.
• Curiosity, adaptability, and a willingness to learn by doing.
• Comfort working in both office and field environments.
• Willingness to travel when required.

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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