Manager, Global Learning

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level B

Job Title

Manager, Global Learning

Department

Global and Integrated Learning | Office of Student Academic Services | UBC Sauder School of Business

Compensation Range

$6,949.92 - $9,992.50 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

July 19, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

Our team at UBC Sauder's Office of Student Academic Services (OSAS) and Robert H. Lee Graduate School (RHL) oversees the student academic journey, from orientation to graduation, for a diverse portfolio of graduate, undergraduate, and diploma programs. Operating within a competitive global environment, we collaborate with faculty, students, alumni, institutional partners, and the business community to deliver exceptional and transformative educational experiences. We thrive in a fast-paced, service-oriented culture dedicated to innovation and the development of the next generation of responsible leaders.

The Manager, Global Learning provides operational and strategic leadership and is responsible for developing, managing, marketing, and assessing undergraduate Study Abroad and Exchange (SAE) and International Programs, including the Vancouver Summer Program (VSP), the UBC Sauder Social Entrepreneurship (SSE) and LIFT programs, the Global Network for Advanced Management (GNAM) undergraduate programs, and the undergraduate Dual Degrees.

The Manager works closely with other Program Managers to create, implement, manage and evaluate programs and initiatives that increase student engagement and satisfaction and support student success.

Organizational Status
- Reports to the Director, Global and Integrated Learning.

- Receives direction from the Assistant Dean, Office of Student Academic Services, and other members of the OSAS senior leadership team.

- Interacts closely and collaboratively with key stakeholders within UBC Sauder and UBC including faculty members, division chairs, enrolment services, UBC Go Global and other numerous UBC student support offices and services.

Work Performed
- Provides strategic oversight for assigned programs, develops and implements plans to achieve school goals.

- Designs and implements innovative student programs, including BCom Study Abroad and Exchange (SAE), UBC Vancouver Summer Program (VSP), UBC Sauder Social Entrepreneurship (SSE) and LIFT programs by assessing student needs, and identifying program goals.

- Develops programming for Global Supply Chain and Logistics Management (Global SCLM), including orientation, pre-departure session, and site visits to industry partners. Collaborates with the Chinese University of Hong Kong in Shenzhen, and the Copenhagen Business School for the program administration.

- Designs and implements orientation activities and resources for students.

- Develops, implements, and evaluates admissions process for Global SCLM and the UBC BCom International Business options. Makes admissions decisions and approves study plans.

- Designs, develops, and implements criteria and application process for students participating in SAE. Assesses applications, academic plans, and manages selection process and decisions.
- Manages delivery of global learning opportunities through the Global Network for Advanced Management, including undergraduate Global Network Weeks.
- Works collaboratively with faculty members in the development, application and administration of SAE academic policies for outbound and inbound exchange students. Works with faculty members on assessment and articulation of transfer credit.
- Advises students on global learning activities and program requirements, interprets policies and refers to support services. Maintains knowledge of advising practices by attending/presenting at workshops and conferences.

- Determines programs suited to students’ academic preparation and degree requirements based on partner policies.

- Analyses transcripts and international education documents to allocate credits and grade conversions for students who have studied abroad, utilizing developed knowledge of worldwide educational systems, grading practices, courses, and credentials.

- Creates positive and supportive relationships with representatives from partner institutions, and negotiates, establishes, and maintains exchange balances with partners.

- Establishes new partnerships that align with UBC and Sauder’s strategic goals on international learning. Renews and maintains institutional partnerships.

- Assesses student demands and develops innovative student programs, collaborating with other UBC Sauder student service areas and campus resources to enhance student experience.

- Evaluates program outcomes in fulfilling the school’s international strategic goals, prepares reports, analyzes data, and makes recommendations for enhancements.
- Leads the development and evaluation of policies, programs, services and service delivery for all programs, providing data-informed recommendations to enhance program quality and student experience.

- Develops, manages, and reconciles budgets, and prepares financial reports.
- In collaboration with the UBC Sauder Marketing and Communications team, develops and implements marketing plans for global learning activities. Designs and delivers presentations, and attends educational fairs to recruit students for programs.

- Provides backup coverage to other managers, supporting various programs and portfolios.

- Participates in faculty committees and may represent OSAS, RHL and UBC Sauder on various UBC Sauder and external committees as required.

- Represents the University and UBC Sauder, both domestically and internationally, at public events, conferences, recruiting fairs and on-site partner university visits, demonstrating comprehensive knowledge of programs.

- Performs other duties within the qualifications and the scope of the role and undertakes special projects assigned by senior leadership.

Consequence of Error/Judgement
Makes critical decisions to design, manage, and deliver programs and services, ensuring the achievement of school-specific student experience objectives. The quality of programs and services directly depends on these decisions. Manages relationships with students, employees and faculty and must balance the objectives of various stakeholders with conflicting interests. Decisions must align with the goals and vision of UBC Sauder and UBC.

Decisions made by this tole impact academic program quality and student management effectiveness. Poor decisions can harm the marketability and reputation of UBC Sauder as well as the integrity of BCom program. Errors and failure to meet student expectations may damage the school's image and result in losing exceptional students to competitor schools. Sound decisions are crucial for maintaining the school's confidence, raising global ranking and reputation, accessing resources, and ensuring long-term success.

Supervision Received
Works with considerable autonomy under the general direction of the Director, Global and Integrated Learning. Work is reviewed in terms of soundness of judgement and conformity with university policies and guidelines.

Supervision Given
Hires, trains, disciplines, provides ongoing feedback and manages the day-to-day activities of student, support and temporary employees of the Student Experience Team.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of three to four years of related experience, or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Experience in the design and delivery of education programs is preferred.

• Experience in advising is required.

• Experience supervising unionized employees is preferred.

• Proficiency using common office software.

• Excellent oral and written communication, interpersonal and organizational skills.

• Excellent judgement and the ability to make decisions independently.

• Ability to exercise tact, discretion and diplomacy when dealing with diverse stakeholders.

• Cross cultural experience is an asset.

• Demonstrated experience in strong client service delivery is required.

• Ability to work flexibly on weekends or weeknights may be required.

• Domestic and international travel may be required.