Our client in the travel industry is seeking a Sales Team Lead to join their growing organization and support a high-performing sales team through its next phase of growth. This is an excellent opportunity for a sales professional who enjoys coaching, training, and operational problem-solving in a fast-paced, customer-focused environment. Rather than serving as a traditional people manager, this individual will act as a key support resource for the sales team, helping agents navigate systems, processes, product knowledge, client scenarios, and day-to-day sales execution. If you are a collaborative leader who thrives on helping others succeed while driving operational excellence, we’d like to hear from you.
Key Responsibilities
• Support sales agents with product knowledge, trip builds, pricing, booking workflows, and day-to-day sales questions
• Provide ongoing coaching through call reviews, side-by-side support, and regular skill development conversations
• Strengthen consultative selling skills, including value-based selling, objection handling, and closing techniques
• Assist with onboarding and training new team members on processes, tools, and sales best practices
• Troubleshoot operational issues and help identify practical solutions to improve team efficiency
• Contribute to the creation, refinement, and documentation of sales processes and workflow standards
• Partner with cross-functional teams to communicate updates, support new initiatives, and share frontline sales insights
• Assist with escalated client situations and internal problem-solving as needed
• Support adoption and rollout of new systems, tools, and technology enhancements
• Foster a positive, collaborative, and accountable team environment by leading through example
Qualifications
• Experience in sales leadership, coaching, training, or team development
• Strong ability to build trust, credibility, and influence without relying on formal authority
• Background supporting teams in a fast-paced, customer-facing environment
• Excellent communication, coaching, and interpersonal skills
• Strong organizational abilities with the capacity to manage multiple priorities
• Experience creating or improving systems, processes, and documentation
• Comfortable working with CRM platforms, reporting tools, and operational systems
• Strategic thinker who is also highly hands-on and execution-focused
• Positive, resilient, and adaptable approach to problem-solving
If this sounds like the role is for you, please apply today! Please reference job number 05060-0013465997 in all correspondence.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Sales Team Lead • Richmond, BC
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