Operations Manager

Job Title

Operations Manager

Position

Full time Monday to Friday

Wages & Benefits

50000/Year

Full benefits

Location:

Thunder Bay

Language Requirements:

Must be able to speak read and write in English

Employer Name and Contact Information/Nom de lemployeur et coordonnées :

Alpine Building Maintenance

8291 92nd Street #211 Delta BC

Position Summary/ Résumé du poste:

Alpine has grown to become one of Canadas leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years Alpine has been at the forefront of various innovative industry approaches and concepts. Alpines brand of Reflecting Excellence distinguishes it from others. We aspire to always be the best by delivering on our promises exceeding our clients and employees expectations.

Job Description :

Job Overview:

The Operations Manager oversees multiple sites a portfolio or a territory and manages employees or subcontractors directly or indirectly. The Operations Manager is the face of the company and the first point of contact for all clients regarding operations escalations and work orders. The prime focus of the Operations Manager is to ensure that Alpine meets its contractual obligations in line with service and budget parameters and to look proactively for ways to increase performance.

We offer:

• Opportunities for career progression
  
• Leadership development program (Alpine Academy)
  
• A competitive salary & benefits program
  
• Vehicle allowance
  

Duties and Responsibilities:

• Subcontractor Management
  
• Participates in the hiring training and supervision of subcontractors and their activities
  
• Ensures that subcontractors are compliant with requirements such as security clearances GST business licensing WCB liability insurance etc
  
• Ensures that Alpine standards are adhered to through subcontractor work
  
• Conducts periodic audits or site inspections to ensure that work is completed as required
  
• Client Relations Management
  
• Liaises with clients to ensure that performance standards are met and complaints are addressed
  
• Participates in same-site growth (additional services additional square footage additional fees)
  
• Contributes to new growth initiatives including bids
  
• Expense Management
  
• Oversees or coordinates equipment repairs
  
• Ensures subcontractor hours are in line with budget
  

Required Skills/Abilities:

• Management experience in a fast-paced environment dealing with a very diverse work force
  
• Excellent client relationship skills
  
• Proficiency in using Microsoft Word Excel and other programs to produce reports and trends and results for the account
  
• Excellent communications and change management skills
  
• Ability to create programs and tasks to further the offering to the client as well as the organizational skills to execute such programs
  
• Ability to travel on an active schedule as well being available for any immediate issues that may arise
  
• Ability to identify positive and negative trends and apply problem-solving skills to resolve issues
  
• Janitorial experience in the grocery industry (stripping waxing scheduling etc.)
  
• Professional approach to the client and the diverse work force in the industry
  
• Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events
  
• Confidence to speak up and push back diplomatically and respectfully
  
• Ability to grow sales by identifying adjacent or growth opportunities
  
• Strong emotional intelligence
  
• Must have high school education or GED
  

How to Apply

Send Your Resume To:

Phil Adams

Phone Number :