Senior Customer Service Representative

We are seeking a Senior Customer Service Representative to join our clients team in Brantford, ON.
As the Senior Customer Service Representative you will play a key role in supporting the sales function by ensuring accurate processing of sales orders, delivering exceptional customer service, and maintaining efficient communication across departments. This role requires a hands-on, proactive approach to problem-solving and decision-making, with the ability to handle complex issues involving customers, sales, manufacturing, marketing, and logistics.
Please note: this is a full time permanent position.
Key Responsibilities:

• Accurately process and manage sales orders to ensure timely fulfillment.
• Promptly respond to customer inquiries regarding products, services, and shipments.
• Coordinate and organize customer shipments based on inventory availability and priority requirements.
• Maintain constant communication with customers regarding shipment updates and order status.
• Track and monitor all shipments to ensure timely delivery.
• Maintain an up-to-date filing system for all relevant customer and order information.
• Address and resolve customer concerns, collaborating with sales, manufacturing, marketing, and logistics teams as needed.
• Provide timely and effective solutions to complex problems, leveraging investigative and decision-making skills.
• Support sales activities and initiatives to enhance customer satisfaction and drive business growth.
• Serve as a mentor and resource to junior team members, ensuring a collaborative and efficient team environment.

Qualifications:

• Proven experience in customer service, inside sales, or a similar role, preferably in the manufacturing or packaging industry.
• Must be able to work in a fast-paced environment.
• 2 years of experience in logistics or supply chain is an asset.
• Strong MS Office skills, especially with Excel; SAP experience Is an asset.
• High sense of urgency with the ability to be empathetic and build strong customer relationships.
• Strong problem-solving, investigative, and decision-making skills.
• Excellent organizational and time management abilities.
• Outstanding communication skills, both verbal and written.
• Ability to work collaboratively across departments and maintain a customer-centric approach.

What's In It For You:

• Annual salary of 60-70K
• Full-time hours Monday-Friday 8:30am-4:30pm
• Benefits after standard probationary period

Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.