The Deployment Specialist plays a key role in the implementation of Industrial Solutions.
They ensure data quality, understand product requirements, and rigorously prepare databases for automated solutions implemented at customer sites.
They also contribute to providing fast and structured customer support regarding products, users, and system configurations.
MAIN RESPONSIBILITIES
1. Customer Audits & Information Gathering
Organize and conduct customer audits
Collect and document the information necessary for the implementation of Industrial Solutions: products, packaging, distribution units, locations, and operational requirements
Ensure the accuracy and quality of the data collected
2. System Configuration & Databases
Configure products, user records, and restrictions in automated systems
Create planograms and establish minimum/maximum fill levels
Perform required updates continuously
3. Customer Support
Respond to requests related to product replacements, user access, and configuration issues
Follow up with internal teams
Provide fast, professional, and solution-oriented service
4. Implementation Support
Collaborate closely with the Solutions Architect, Sales, Purchasing, Operations, and Designers
Support necessary adjustments before and after each implementation
5. Continuous Improvement
Actively contribute to the optimization of audit and configuration procedures
DESIRED PROFILE
Education & Experience
Knowledge of industrial products
Experience in coordination, inventory, logistics, operations, or customer service
Proficiency in computer systems or databases
Strong interest in technological and automated environments
Key Skills
Rigorous and organized
Technologically savvy
Customer-focused
Analytical mindset
Versatility and adaptability
Specialist in customer solutions implatations • Mascouche, QC, CA
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