End User Services Specialist

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

JOB OVERVIEW

The Systems Engineer (End User Services) is responsible for leading the technical implementation and operations of CI Financials End-User Technologies, including O365, MFA, Azure AD, End Point Technology and SSO technologies. This role will lead both innovation and continuous improvement as it relates to end-user technology services and technology. The End User Services Engineer will actively be engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all company policies and procedures.

The End User Services Specialistis responsible forthe administration, support, and continuous improvement of enterprise Microsoft 365 services. This role focuses on delivering secure, scalable, and modern workplace solutions across identity, collaboration, and end-user access. The individual will collaborate with internal teams and vendors to support M365 services, MFA solutions, and AV technologies while contributing to project-based initiatives and operational excellence.

What you will do:

• Administer and support the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive

• Manage andmaintainidentity and access management solutions, including SSO and MFA (Okta, Cisco Duo considered assets)

• Administer and support security and compliance configurations within Microsoft 365

• Collaborate with internal teams and vendors to administer, support, and continuously improve Microsoft Teams Rooms and AV collaboration technologies

• Participate in project-based initiatives related to Microsoft 365 enhancements, migrations, andnew technologyimplementations

• Provide Level 3 support for Microsoft 365 and identity platforms

• Collaborate with stakeholders and vendors to troubleshoot cloud services issues

• Monitor platform performance, service health, and availability

• Participate in incident, problem, and change management processes

• Develop andmaintaindocumentation and procedures

• Identifyautomation opportunities using PowerShell

• Provide after-hours support as part ofon-callrotation

What you will bring:

• 5+ years administering Microsoft environments

• 5+ years administering Microsoft 365

• Experience with MFA and SSO (Okta, Cisco Duo)

• Experience supporting Microsoft Teams Rooms and AV technologies

• Experience supporting enterprise IT projects

• Post-secondary education in IT or related field, or equivalent experience. Microsoft 365 or security certification preferred.

Knowledge, Skills, and Abilities

• Advanced knowledge of Microsoft 365 and Entra ID

• Strong understanding of MFA and Conditional Access

• PowerShell scripting skills

• Troubleshooting and root cause analysis

• Strong communicationskills

• Ability to drive continuous improvement

• Ability to work independently and in teams

Working Conditions

• Travel between locations asrequired

• Standard office environment

• On-callrotation participation

• Occasional overtime

• Occasional lifting

This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs.This opportunity is for an existing vacancy with the company.

The anticipated base salary range for this position is$55,000 to $95,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.