Assistant Server

Company Description

At Rimrock, we create more than luxury experiences—we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

Job Description

We believe exceptional dining experiences are created through genuine hospitality, thoughtful attention to detail, and seamless teamwork. As an Assistant Server, you play an essential role in bringing these experiences to life.

Working alongside our Servers and culinary team, you will help create memorable moments for every guest by ensuring our dining spaces are beautifully presented, service flows effortlessly, and every interaction reflects our commitment to excellence. This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering exceptional service, and thrives as part of a collaborative team.

Start Date: August 2026
Contract Type: Seasonal and Permanent opportunities available
Pay Rate: $16 per hour

What You'll Be Doing

Support With Care

• Support Servers in delivering attentive, professional, and personalized guest service.
• Prepare dining areas before service, ensuring tables are properly set and presentation standards are maintained.
• Clear, clean, and reset tables efficiently throughout service.
• Assist with food and beverage delivery while ensuring accuracy and presentation standards.
• Offer warm, helpful interactions when delivering items, answering guest questions about the menu, hotel amenities, or local attractions.
• Monitor your section and service areas proactively to support both teammates and guests.

Operational Excellence

• Greet guests upon arrival and assist with seating during peak service times.
• Restock ice, glassware, garnishes, and bar supplies throughout the shift.
• Polish glassware and keep bar drop zones organized and clear.
• Keep service stations and back-of-house prep areas fully stocked, clean, and orderly.
• Assist with opening and closing duties.
• Maintain detailed knowledge of menus, daily features, allergens, and hotel offerings.
• Perform other duties as assigned to support the Food & Beverage operation.

Team & Culture

• Contribute to a respectful, focused team environment grounded in collaboration and reliability.
• Embody Rimrock values of connection, growth, and authenticity in every action.

Qualifications

What You Bring

• Alberta ProServe certification required.
• Previous hospitality or customer service experience
• A natural sense of teamwork and a desire to learn about food, beverage, and service.
• Calm, friendly, and composed demeanor—even in busy or loud environments.
• Physical stamina and coordination to move efficiently in a fast-paced venue.

Bonus If You Bring

• Interest in food, wine, or cocktails
• Previous experience in a support role in restaurants or bars
• Familiarity with the Banff area or local service culture
• Ambition to grow into a server or bartender position

Who You Are

You are steady, supportive, and detail-focused. You find satisfaction in keeping things running smoothly behind the scenes and take pride in being the reliable teammate everyone can count on. You thrive in environments where processes are clear, expectations are defined, and teamwork matters more than ego.

You’re not looking for the spotlight—you’re looking to grow, learn, and contribute. You listen first, take direction well, and never cut corners. Whether resetting a table or running drinks, your goal is always the same: do it right, do it cleanly, and do it with care.

Support with care. Grow with purpose. Stay moved.

Physical Demands

• Constant standing and walking in a busy restaurant environment
• Frequent carrying of food, drinks, and supplies up to 11lbs / 5kg
• Occasional lifting up to 22lbs / 10kg
• Frequent bending, reaching, crouching, and stair use
• Comfort working in crowded, fast-moving spaces

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full-time, permanent status employees after 3 months.

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full- time, permanent status employees.

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.

• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.

• One complimentary buffet meal per shift in our staff cafeteria.

• Subsidized shared Staff Accommodation for full-time team members.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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