Bilingual Licensed Insurance Advisor

Are you looking to kick‑start a meaningful career where you can learn, grow, and make a real impact for customers? As a Bilingual Licensed Insurance Advisor, you’ll help individuals and families choose Health & Dental, Travel, and Life Insurance solutions that fit their needs—all while developing strong sales, communication, and customer experience skills.

You’ll work with customers already waiting to speak with you (no cold calling!) and be part of a supportive team that provides training, coaching, and continuous learning opportunities.

No LLQP license yet? No problem. If you're motivated and ready to learn, we’ll sponsor your Harmonized LLQP education—covering the accredited course, exam, and licensing fees—so you’re fully prepared before your start date.

We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am-5:00 pm EST on Saturdays, offering shifts within these windows.

Position Responsibilities

• Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
• Connect with customers who have already expressed interest through outbound calls
• Assist clients through online chat and digital channels
• Learn to understand client needs and recommend the right insurance solutions
• Record client details and needs accurately using our online systems
• Work toward monthly, quarterly, and annual sales and quality goals
• Build strong customer relationships and develop your personal sales pipeline
• Support marketing and sponsor campaigns
• Share customer insights to help improve our products and processes

Required Qualifications

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong communication skills—both written and verbal—with excellent active listening skills
• A positive, team‑oriented attitude and a genuine focus on customer experience – one of our key values is ‘Obsess about Customers’
• Motivation to meet sales targets and build a career with strong earning potential
• Comfort working in both open office environments and from home
• A natural ability to connect with people, understand their needs, and guide conversations
• Attention to detail when gathering information, analyzing needs, and offering solutions

Preferred Qualifications

• You’re a natural problem‑solver who can communicate comfortably with different types of clients to help guide them to the right solution
• You’re confident navigating multiple screens or systems at once, and you’re eager to learn new tools (experience with MS Outlook, Salesforce, or other web‑based systems is a plus)
• Experience in telephone sales or a call‑center environment is helpful, but not required
• Previous exposure to insurance—especially Accident & Sickness or Life Insurance—is considered an asset
• A post‑secondary degree is great to have, but equivalent work or volunteer experience is also strongly considered
• Familiarity with Salesforce or another CRM platform is an advantage, but we’ll support your learning if you’re new to it

If you want to grow your skills, make a difference for customers, and build a rewarding career in a supportive environment, this role is an incredible place to start.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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