Product Manager

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates. As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –TripArc has real insight into the needs of tour operators and travel agencies today. TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

About The Role

As a Product Manager at TripArc, you will lead the product vision and strategy for our cutting-edge platform, focusing on a specific domain or product. You will drive initiatives that seamlessly blend user-centric design with advanced technology to enhance the travel experience. This role requires strong strategic thinking and the ability to execute on those strategies, aligning business objectives with user needs. You will provide leadership in guiding cross-functional collaboration, ensuring the successful delivery of innovative solutions within our platform.

Key Responsibilities

• Product Strategy: Support the development and execution of a compelling product vision and strategy for itineraries (templated & user generated) within our technology platform.
• Roadmap Planning: Create and maintain a comprehensive product roadmap for the designated domain, outlining specific features and initiatives on the new platform, prioritizing according to impact, market opportunities and customer needs.
• Product Requirements: Responsible for creating product briefs and detailed requirements followed by translating these requirements into epics and user stories for development
• Product Delivery: Oversee the development process in collaboration with Development, UX, QA and Delivery Managers ensuring timely project delivery meeting predefined requirements. Collaborate with stakeholders and support teams to build and execute effective go-to-market strategies for your product(s).
• Performance Metrics: Define and monitor key performance indicators (OKRs) crucial for measuring the success of the product or feature, facilitating continual improvement.
• Stakeholder Communication: Foster transparent communication with team leads and external travel vendors & internal clients.
• Risk Assessment: Identify potential risks and challenges in the travel tech platform's development and suggest proactive mitigation plans.
• Process Improvement & Documentation: Support the development and enhancement of new processes and knowledge base articles aimed at standardizing Product Management practices.

Qualifications

• Bachelor's degree in a relevant field (e.g., business, technology, hospitality, or travel management)
• Proven track record in product management with 5+ years of experience, preferably within the travel tech, hospitality, retail and/or e-commerce industry
• Additional certifications or training in travel technology or product management are advantageous
• Prior experience working in the travel industry or building tools for B2B platforms is an asset.

Skills We’re Looking For

• Compelling storytelling - ability to craft narratives that align teams and secure stakeholder buy-in
• Data-driven decision making - comfortable with SQL (or prompting for it), product analytics tools (Mixpanel) and translating data into actionable insights
• AI fluency - practical experience leveraging AI tools to accelerate workflows; understanding of how AI can enhance product offerings
• Clear, adaptive communication - skilled at translating technical concepts for diverse audiences across engineering, design, and business
• Customer-centric mindset - experience with discovery techniques and synthesizing user feedback into product decisions
• Prioritization rigor - proven ability to make tough trade-offs with limited resources
• Comfort with ambiguity - thrives in fast-paced environments where process is lean and adaptability is essential
• Technical fluency - enough understanding of APIs and system architecture to collaborate effectively with engineering

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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