Lead client relationships as a Customer Success Manager with B3. This role focuses on ensuring customers derive tangible value from the B3 platform through insightful guidance and support. You will oversee a portfolio of customer accounts, developing a comprehensive understanding of their specific needs and initiatives. Effective communication with stakeholders across multiple levels is critical as you guide clients through onboarding and help them engage fully with B3's capabilities. Your proactive identification of growth opportunities fosters deeper customer value. Key Responsibilities: • Manage relationships within customer accounts • Develop understanding of client goals and deployments • Regularly communicate to assess challenges and needs • Assist in new team onboarding and product adoption • Uncover opportunities for client account expansion Requirements: • 2+ years in customer-facing technical roles • Strong communication and project management skills • Advanced understanding of business needs and analysis • Preferred: Engineering degrees • Knowledge of AI and Decision Science advantageous Positively impact customer journeys by optimizing their use of B3’s data solutions. #J-18808-Ljbffr
Customer Success Management at B3 • Toronto, ON, Canada
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