Lead, Integrated Care & Experience

Position Title: Lead, Integrated Care & Experience (1 positions)

Employment Status: Full-time Permanent

Position Status: This is a Non-Bargaining Unit Position

Vacancy Status: This positing is for an existing vacancy

Job Posting Deadline for Internal Candidates: July 6, 2026, at 5:00pm

Hours of Work/Schedule: Monday to Friday, 35 Hours Per Week

Position Reports To: Vice president Integrated care and Experience

Salary Range: $70,000 - $80,000 commensurate on skills and experience and plus Group Benefits & HOOPP

Primary Work Location: Oshawa & Pickering, with flexibility to travel to or work at other DCHC sites as required.

Organization Overview

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC’s 2023 – 2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC’s Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Position Overview

As an essential member of the Integrated Care & Experience (IC&E) team at Durham Community Health Centre (DCHC), the Lead, Integrated Care & Experience (IC&E Lead) reports directly to the VP of Integrated Care & Experience and provides operational leadership and support to the broader management and senior leadership teams.

The IC&E Lead plays a key role in fostering a collaborative, high-performing team environment while supporting the VP in advancing DCHC’s Integrated Care & Experience portfolio. This position is responsible for supporting day-to-day operational functions, supporting team management, and ensuring the effective delivery of Clinical, Wellness, and Health Education programs and services across the organization.

Working closely with interdisciplinary teams, the IC&E Lead helps optimize service delivery, enhance operational efficiency, and ensure programs remain responsive to the needs of the diverse communities served by DCHC.

Key Responsibilities

Operations Support:

· Support positive working relationships within the team through effective communication, a culture of collaboration, accountability, inclusivity, and innovation.

· Provide insights into service delivery design, support goal setting, staff performance enhancement and quality improvement efforts across all programs.

· Effectively support fair workload distribution, employee scheduling and actioning of absence requests

· Support processing of staff expense submissions, ensuring compliance with organizational policies.

· Support the design of evidence-informed clinical decision-support tools and policies

· Ensure employees are aware and understand the application of DCHC’s policies, processes, and standards.

· Support centralized procurement and supply ordering process

· Support management of IT issues that impact staff and operations

· Support the Administrative Services Team manager in developing and optimizing workflows, processes and operational practices to enhance efficiency and support day-to-day service delivery across all sites, including scheduling, staffing coverage, workload assessments, and interprofessional coordination.

· Assist with client scheduling and the resolution of client’s concerns

· Assist in drafting employee job descriptions, annual work plans, and departmental objectives

· Support recruitment process and new staff and student onboarding

· Collaborate with Enterprise Performance, Evaluation & Strategic Initiatives department to ensure the accurate and timely capturing/reporting of service delivery data.

· Champion Employee Engagement efforts and initiatives

· Adhere to, and promote, established compliance measures within legislative requirements and equity principles (e.g., Human Rights Code, and Ontario Employment Standards)

· Other duties as assigned

Program Integration and Collaboration:

· Collaborate with the VP of IC&E to ensure integration and collaboration on strategy, program initiatives, implementation plan, and care & equity outcomes.

· Build staff’s knowledge regarding the continuum of programs and services offered by DCHC.

· Participate in the review and assessment of existing programs and services for strategic alignment.

· Contributes to the enhancement of programmatic evaluation strategies to improve the quality of program offerings.

· Support Manager of IC&E in strengthening networks and relationships with community members.

Program Support:

· Collaborating and coordinating with all teams that deliver services, activities, workshops, and events to maintain an updated program guide and ongoing monthly program calendar.

· Contributes to effective management of onsite and virtual care, ensuring care plans are in place.

· Support quality care and excellence by promoting inter-professional and cross-team collaboration.

· Support VP in building community partnerships in expansion of the services provided to the Durham Region community.

· Assist and support the development and implementation of new IC&E initiatives and projects

Key Qualifications:

· B.A degree in a relevant health or social science related field or equivalent experience

· Minimum 3-5 years related clinical experience, preferably in a community healthcare setting or combination of community and hospital or public health settings.

· Self-directed and independent but also experienced in working effectively as a member a team, which includes internal and external stakeholders.

· Knowledge of cultural diversity and the ability to practice in a culturally sensitive manner

· Demonstrated ability to work closely with medical and allied health professionals and participate effectively as part of the larger multi-disciplinary team.

· Must have valid driver’s license and regular access to a vehicle to travel in between sites, as required.

· Experience with Electronic Medical Records (EMR) PSS Suites

· Competent in Microsoft Office, & Teams; Power Point

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process:

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.

2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.

3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.