Account Director

Overview

The Account Director at NKPR plays a critical leadership role, delivering strategic communications programs for diverse clients across multiple industries. This Toronto‑based position reports directly to the senior team and is integral to client success, team development, and agency growth.

Role Expectations

The Account Director is expected to lead a portfolio of accounts with professionalism, strategic oversight, and creative innovation. Responsibilities include managing day‑to‑day client relationships, overseeing campaign development and execution, and ensuring timely delivery within budget. The role also involves mentoring junior staff to uphold high standards of work and a collaborative team culture.

Key Responsibilities

• Provide senior‑level strategic counsel to clients, agency leadership, and team members.
• Lead the development and execution of public relations programs aligned with client business objectives.
• Oversee all aspects of account management, including media relations, event planning, strategy development, and budget oversight.
• Ensure account activities are aligned with broader client goals; adjust direction as needed to maintain strong client relationships and satisfaction.
• Maintain oversight of account budgets and expenditures, working with operations and accounting to ensure adherence to internal financial procedures.
• Monitor allocation of team hours per account and collaborate with operations on workload management.
• Facilitate weekly account planning sessions, guiding the team on priorities and strategic direction.
• Stay current with industry trends and proactively incorporate relevant insights into client programming.
• Provide coaching, training, and mentorship to junior team members to drive skill development and creative excellence.
• Contribute to the performance management process, conducting formal reviews and offering continuous feedback.
• Support agency hiring processes and provide input into staffing and structural decisions as needed.
• Actively participate in initiatives to improve internal workflows, operational efficiency, and overall team performance.
• Step in to support tactical execution when necessary, maintaining a hands‑on and solutions‑oriented approach.

Success Metrics

• Client retention and satisfaction.
• Delivery of high‑quality, strategic programs on time and within budget.
• Growth and development of junior team members.
• Contribution to agency culture and process improvement.

Qualifications

• 7–8 years of experience in a public relations agency or related environment, preferably with fashion and lifestyle brands.
• Post‑secondary education in public relations, journalism, communications, or a related field.
• Demonstrated ability to create and lead successful PR strategies at both national and local levels.
• Strong client service orientation with a track record of managing complex relationships.
• Experience building and leading high‑performing teams.
• Excellent writing and editing skills, with a focus on accuracy and tone.
• Creative thinking and problem‑solving abilities, with a passion for innovation in the PR space.
• Highly organized with strong time and project management skills.
• Entrepreneurial mindset with a proactive, hands‑on work style.
• Adaptability and responsiveness to tight deadlines and changing priorities.

Work Environment & Benefits

• Hybrid work model (4 days in‑office).
• Competitive salary.
• Health and dental benefits package.
• Paid personal days.
• Professional development and mentorship opportunities.
• Open concept, collaborative workspace.
• Casual dress code.

Inclusion & Culture

NKPR values diverse perspectives and strives to create a workplace where everyone feels seen, heard, and valued. The collaborative culture supports both creative growth and continuous learning.

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