Talent.com
Pointclickcare
Remote (Canada) Manager, Professional ServicesPointclickcare • Pointe-Claire, Quebec
Remote (Canada) Manager, Professional Services

Remote (Canada) Manager, Professional Services

Pointclickcare • Pointe-Claire, Quebec
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste
Position Summary:

The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care markets. This role maintains a strong focus on high-quality, efficient, and profitable delivery, while building lasting customer relationships and enabling teams to deliver strong outcomes.

This role requires a forward-looking leader with strong AI fluency who can leverage emerging capabilities to improve delivery quality, speed, and customer outcomes. The ideal candidate brings proven experience leading transformation initiatives, including redesigning processes, tools, and operating models to enable scalable and consistent delivery.


Reporting to the Director, Professional Services, this role leads a primarily remote team supporting US and Canadian customers. The Manager will act as a change agent and thought leader, fostering a high-performing and collaborative team environment while driving innovation and continuous improvement across service delivery.


Key Responsibilities


  • Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction

  • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes

  • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships

  • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices

  • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making

  • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities

  • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo

  • Support and develop direct reports through coaching, feedback, and career development planning

  • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement

  • Align team goals with organizational priorities to drive performance and outcomes

  • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction

  • Manage department and individual KPIs, including revenue, portfolio health, and utilization

Required Experience


  • Undergraduate degree or equivalent work experience (preferred)

  • Demonstrated management experience in an enterprise software environment (preferably SaaS)

  • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)

  • Experience managing a remote team, including recruiting, training, staffing, and performance management

  • Strong operational management, project management, consulting, and process improvement skills

  • Proven experience leading or contributing to transformation initiatives, including process redesign and operating model evolution

  • Strong AI fluency, with experience applying AI tools or capabilities to enhance delivery, decision-making, or operational efficiency

  • Recognized for innovative leadership, with a track record of introducing new ideas or solutions that improve outcomes

  • Strong thought leadership skills, with the ability to influence stakeholders and guide teams through change

  • Experience with change management and ability to navigate evolving priorities

  • Experience with PointClickCare or similar EHR platforms, preferably within healthcare or LTPAC

  • Experience supporting the sales of Professional Services, including SOW development and large-scale proposals

  • Proven ability to manage ambiguity and solve complex problems

  • Experience in fast-paced environments managing multiple priorities

  • Strong communication, presentation, and team leadership skills

  • Demonstrated success delivering enterprise-level projects

$130,000 - $145,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $130,000 - $145,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $130,000 - $145,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#LI-Remote #LI-SG1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Créer une alerte emploi pour cette recherche

Remote (Canada) Manager, Professional Services • Pointe-Claire, Quebec

Offres similaires

Be your Own Boss - Shop and Deliver

Instacart Shoppershemmingford, qc, Canada
Temps partiel +1

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Voir plus

 • Offre sponsorisée

EMEA Senior Services Engagement Leader (Remote)

GitLabMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading DevSecOps platform company is seeking a Senior Professional Services Engagement Manager for EMEA to drive customer success through structured professional services engagements.The role re... Voir plus

 • Offre sponsorisée

Senior AI Product Manager — Remote (Canada)

M-FilesMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading document management firm is seeking a Senior Product Manager to lead the development of AI capabilities.This position involves defining AI product strategy, leading diverse teams, and opt... Voir plus

 • Offre sponsorisée

Sales Enablement Manager - (Remote - Canada)

JobgetherMontreal (administrative region), QC, CA
Télétravail
Temps plein

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.Jobgether is a Talent Ma... Voir plus

 • Offre sponsorisée

Director, Professional Services & Delivery

Solutions MetrixMontreal (administrative region), QC, CA
Temps plein

A leading CRM solutions provider in Montreal, Quebec is looking for a Director of Professional Services to lead project delivery and manage a high-performing consulting team.The ideal candidate sho... Voir plus

 • Offre sponsorisée

Senior Affiliate Manager - REMOTE

3 Little Birds InteractiveMontreal (administrative region), QC, CA
Télétravail
Temps plein

Our Client, a well established Affiliate Marketing Client in Canada is looking for a superstar Senior Affiliate Manager!.The eligible candidate may work anywhere in Canada or the US.It’s a full-tim... Voir plus

 • Offre sponsorisée

Senior Institutional Relationship Manager - Remote (Canada)

PineStone Asset Management Inc.Montreal (administrative region), QC, CA
Télétravail
Temps plein

A leading asset management firm is seeking a Toronto-based Institutional Business Development and Relationship Management Professional.This senior role will involve building and managing relationsh... Voir plus

 • Offre sponsorisée

National Manager On Premise Sales Canada

Sazerac CompanyMontreal (administrative region), QC, CA
Temps plein

Lead the charge for Sazerac’s on-premise sales growth across Canada as the National Manager.This role focuses on building strong relationships to maximize brand visibility.You will be instrumental ... Voir plus

 • Offre sponsorisée

Shop, Deliver, Earn Cash - Instacart

Instacart Shoppershemmingford, qc, Canada
Temps partiel +1

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Voir plus

 • Offre sponsorisée

Airbnb Remote Localization Manager for Canada

AirbnbMontreal (administrative region), QC, CA
Télétravail
Temps plein

Drive Airbnb’s Canadian localization efforts as a Remote Localization Manager.Leverage your language expertise to enhance local user engagement.In this integral role, you will collaborate with key ... Voir plus

 • Offre sponsorisée

Professional Services Area Sales Leader, Canada Public Sector

Amazon Web Services (AWS)Rivière-Des-Prairies-Pointe-Aux-Trembles, Canada
Temps plein

DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking an experienced technology sales leader to lead the Canadian Public Sector sales organization.The customer set inc... Voir plus

 • Offre sponsorisée

PHYSICAL EDUCATION Teachers for 2026-2027 School Year (WITH LICENSE)

New Frontiers School Board / Commission scolaire New FrontiersHemmingford (canton), QC, CA
Temps plein +1

We are accepting applications for PHYSICAL EDUCATION teachers for the 2026-2027 school year.Once your application is reviewed you will be invited to attend an interview and provided the follow up s... Voir plus

 • Offre sponsorisée

Sr Manager, Professional Services

Trane Limitedmontreal (administrative region), qc, Canada
Temps plein

BrainBox AI, a Trane Technologies business, is seeking a Sr.Manager, Professional Services to build and lead a new practice focused on implementing SaaS AI solutions that optimize HVAC operations a... Voir plus

 • Offre sponsorisée

Expert Insurance Services Manager in Québec

MnpMontreal, Montreal (administrative region), CA
Temps plein

Drive personalized insurance solutions at MNP as a Senior Manager in Montréal.Cultivate client relationships and lead innovative projects focused on life insurance strategies.As a Senior Manager in... Voir plus

 • Offre sponsorisée

Product Manager (Remote Within North America) - C$90,000 - C$120,000 A Year - Remote

MultiviewLe Plateau, Canada
Télétravail
Temps plein

Product Manager responsible for collaborating with stakeholders to understand client problems and deliver quality software solutions, acting as a subject matter expert to drive product vision and s... Voir plus

 • Offre sponsorisée

Senior Manager, Commercial Services

TDsaint léonard- 'aston, qc, Canada
Temps plein

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Voir plus

 • Offre sponsorisée

Director of Professional Services

Solutions MetrixMontreal (administrative region), QC, CA
Temps plein

We are currently seeking a Director of Professional Services in Montreal, Quebec who is an exceptional leader with a proven ability for providing leadership, direction and mentorship to the team.Th... Voir plus

 • Offre sponsorisée

Senior Product Manager, Admissions Assessment (Remote Canada)

Acuity InsightsMontreal (administrative region), QC, CA
Télétravail
Temps plein

A forward-thinking education technology company is seeking a Senior Product Manager to lead the evolution of their flagship product, Casper.This role involves guiding the product roadmap, fostering... Voir plus

 • Offre sponsorisée

Senior Product Manager, AI (Remote, Canada)

M-FilesMontreal (administrative region), QC, CA
Télétravail
Temps plein

Senior Product Manager, AI (Remote, Canada).Direct message the job poster from M-Files.M-Files is redefining how work gets done.Our AI-native document management system offers purpose-built busines... Voir plus

 • Offre sponsorisée

SAP Project Manager (Canada - Remote)

CloudLabs IncMontreal (administrative region), QC, CA
Télétravail
Temps plein

Techno-functional Talent Specialist for SAP and non-SAP, IT and non-IT.CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive p... Voir plus