Route Service Manager - Etobicoke - UniFirst Canada

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.


ROUTE SERVICE MANAGER leads all functions and operation aspects of the service department and is accountable for attaining targeted growth and operating cost targets. The ideal candidate will demonstrate strong business acumen and leadership abilities. We are looking for an enthusiastic and motivated individual interested in career growth and with desire to succeed. Previous supervisory experience in b2b sales and service will be considered an asset.

Responsibilities:

• Manage daily activities of the Service Department.

• Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development.

• Hire, train and develop service employees

• Instill a "Customers for Life” attitude with the service team by maintaining strong customer service standards.

• Ensure vehicle safety and maintenance of fleet.

• Create and support business unit annual plans.

• Oversee proper utilization of the service systems.

• Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability.

• Develop solutions for customers while adding value that enables them as a company to meet their own business objectives.

Qualifications

Qualifications:

• Prior customer service experience.
• Ability to solve practical problems and deal with a variety of customer concerns and situations.
• Ability to remail calm under pressure and probelm solve.
• Understand priorities and knows how to delegate.
• Ability to negotiate, train, coach, and lead a team with a positive attitude.
• Strong computer proficiency (i.e. Microsoft Suite)
• Excellent verbal and written communication skills
• Must be age of majority with a valid non-commercial driver's license and safe driving record which meets pre-employment background check (i.e. clear diver's abstract)

Education:

• College or equivalent experience

UniFirst offers a Fleet of Benefits!

• Salary starting at $75k/year
• RRSP with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Paid Vacation
• Paid Sick Time
• Tuition Reimbursement
• Employee Discount Programs
• Employee Referral Program

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment

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UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email atTalentAcquisition@unifirst.comor through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

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Candidate Safety and Privacy

UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.