Senior Solution Consultant, Operation Research Lead (Supply Chain Saas Solutions)

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global offices and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Ottawa and Toronto, Canada - Hybrid. Other Canadian locations - Remote.

About The Role

The Solution Consultant – Intermediate is a professional level role with demonstrated experience. The job incumbent would:

• Provide trusted expertise and contribute, review and support throughout the development phase of concepts within Kinaxis Maestro product.
• Be responsible for understanding Kinaxis’ customers’ most pressing business challenges and will be committed to supporting our customers by solving complex issues in their Supply Chain Management practice.
• Responsible for supporting Solution Development activities throughout the deployment of Kinaxis solutions.

Vacancy Status

This is an existing job vacancy.

What you will do

• Configure and implement Kinaxis Maestro product based on customer business requirements, ensuring solution configurations are of high quality, aligned with user stories, and completed in accordance with project timelines.
• Translate business requirements into Kinaxis Maestro product specifications, following Supply Chain Industry trends and best practices.
• Translate complex supply chain problems into analytical / mathematical models (e.g., optimization, heuristics, constraint-based logic) and embed them into Maestro solutions.
• Work in small POD teams with domain experts and stakeholders to rapidly understand problems and deliver usable solutions.
• Support in developing and enhancing inventory management modules to balance service levels, working capital, and system efficiency, leveraging optimization techniques and data-driven decision frameworks.
• Support in developing Production Planning workflows that balance capacity, lead times and demand variability, incorporating constraint-based and optimization-driven logic.
• Design and develop advanced algorithmic logic (e.g., allocation, prioritization, capacity balancing) using Maestro scripting and embedded algorithms.
• Support Quality Control/Quality Assurance validation and testing of the solution. Provide recommendations to improve future workflows and implementations.
• Collaborate with Product Managers and internal stakeholders to align Kinaxis Maestro solution with system capabilities.
• Work with stakeholders to identify objective functions, constraints, and trade-offs (cost vs service, inventory vs capacity) and translate them into system logic.
• Translate business requirements into system configurations, dashboards and workflows.
• Participate in early innovator programs with a focus on guiding and training end users on how the Maestro solution was configured in relation to their business requirements and how to achieve immediate value from their investment.
• Provide continued support to the customer during the early innovator program of the project to ensure the customer understands the solution and how it integrates into their supply chain management objectives and practices.
• Conduct data-driven analysis to identify improvements and recommend the same to project team for increasing the effectiveness of the developed solution.
• Continuously identify opportunities to standardize and enhance Maestro resources using reusable OR-based solution patterns.
• High ownership and bias to action, you move things forward without waiting for perfect clarity.

Skills and Qualifications We Need

• Bachelor’s degree in Supply Chain, Industrial Engineering, Computer Science, Information Technology or a related field.
• Strong foundation in Operations Research / optimization techniques (Linear Programming, heuristics, constraint-based modeling) is highly preferred.
• Ability to translate mathematical/analytical outputs into actionable business insights for stakeholders.
• Passion for working in customer-facing roles and able to demonstrate strong interpersonal, communication, and presentation skills.
• Knowledge of Agile methodologies for system implementation.
• Ability to interpret business requirements and convert them into entity relationship diagram logic.
• Understanding of the software deployment life cycle; including business requirements definition, review of functional specifications, development of test plans, testing, user training, and deployment.
• Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment.
• Excellent problem-solving and critical thinking skills, able to synthesize a high volume of complex information to determine the best course of action.
• Works well in a team environment and can work effectively with people at all levels in an organization.
• Ability to communicate complex ideas and concepts effectively in English, both verbally and in writing to bridge technical and business teams.

What we are looking for

• Strong working experience within Supply Chain Management platforms.
• Experience working with Production Planning and inventory management concepts ideally in a software or technology driven environment.
• Experience in SaaS Supply Chain platform projects.
• Knowledge of software extensions and embedded algorithms is an advantage.
• Solution Consultant Level certification/s from Kinaxis is an advantage.
• Experience working on data analysis tools like Python and SQL.
• Experience working on optimization models, analytical problem solving, or algorithm development in supply chain context is a strong advantage.
• Exposure to simulation, scenario analysis, or decision-support modeling frameworks is preferred.
• Comfortable operating in ambiguous environments where problems are not fully defined upfront.

Work With Impact

Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands

Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis

Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long‑term net‑zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

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