IT Operations Technical Specialist, Temporary Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Pay Range

Base Salary: $70,000- $87,000 (commensurate with experience)

We are looking for: IT Operations Technical Specialist

This is a contract position ending August 2027.

As IT Operations Technical Specialist at VHA Home HealthCare, you will provide hands‑on technical support and operational oversight for infrastructure platforms, cloud services, enterprise applications, and enterprise and healthcare system integrations, including ERP systems. You will ensure that systems and integrations supporting clinical, financial, and business operations remain stable, secure, and highly available.

This position is responsible for day‑to‑day support of system integrations and data exchanges, including interfaces between ERP platforms, Electronic Medical Records (EMR), clinical systems, and third‑party vendor solutions. Responsibilities include monitoring interface and data‑flow health, troubleshooting integration issues, responding to incidents, and coordinating resolution across the Service Desk, Infrastructure, Cloud teams, and external vendors.

In this position, you will play a key role in maintaining service continuity, data integrity, and reliable data exchanges, supporting vendor feeds, ERP‑to‑clinical system integrations, and controlled data migrations between systems. This role is operations‑focused, emphasizing technical support, issue resolution, and service delivery rather than application development or engineering.

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Key Areas of Accountability:

The IT Operations Technical Specialist will be required to do the following tasks, but not limited to:

• Provide operational support and oversight for system integrations between enterprise and SaaS applications not owned by the Apps development team

• Monitor and support data flows, interfaces, APIs, and scheduled jobs to ensure reliable data exchange between systems

• Act as the primary point of escalation for integration failures, data mismatches, sync issues, and interface disruptions

• Investigate, triage, and resolve integration errors, alerts, and performance issues, working with vendors and internal teams as needed

• Support and execute data migrations and data transfers between systems, including pre migration checks, validation, reconciliation, and post migration issue resolution

• Maintain and update integration configurations, mappings, credentials, and connection settings (operational support only; no application development)

• Perform root cause analysis for integration and data flow incidents and implement corrective actions to prevent recurrence

• Document integration workflows, dependencies, known issues, and operational procedures

• Support change management activities related to integrations, including testing and production validation

• Manage and coordinate application-related incidents through ServiceNow

• Act as escalation point for application issues

• Work with support teams and vendors to resolve issues quickly

• Coordinate with Infra/Cloud teams during outages or issues

• Support system validation after maintenance or changes

• Ensure tickets are properly categorized and routed

• Contribute to knowledge articles and resolution documentation

• Help improve ticket data quality (Category/Subcategory alignment for reporting)

• Ensure access changes follow security and compliance requirements.

Required Qualifications:

• College diploma or university degree in Information Technology, Computer Science, or a related field

• Minimum 5 years of experience in IT Operations, Infrastructure Support, Enterprise Applications, or Technical Consulting roles

• Proven experience providing hands‑on operational support for enterprise systems and system integrations in a production environment

• Working knowledge of healthcare integrations, including HL7 v2.x, FHIR concepts, and support of EMR/EHR systems and clinical vendor feeds

• Experience supporting ERP system integrations (e.g., Workday, SAP, Oracle, Dynamics)

• Practical experience with data exchanges and interfaces, including REST/SOAP APIs, SFTP, and scheduled/batch integrations

• Proven ability to monitor, troubleshoot, and resolve integration and data‑synchronization issues

• Familiarity with cloud and SaaS platforms (Azure, Microsoft 365, vendor‑hosted systems)

• Experience coordinating incident resolution with Service Desk, Infrastructure, Cloud teams, and vendors, aligned with ITIL operational practices

• Strong hands-on experience with ticketing systems (ServiceNow preferred)

• Experience supporting enterprise IT environments in medium to large organizations

• Strong understanding of IT operational processes and service management practices

• ITIL certification or equivalent IT Service Management experience

• Experience working in hybrid cloud environments (Azure, AWS, or similar)

• Experience with enterprise platforms such as Microsoft 365, Teams, SharePoint, ServiceNow, and HRIS/ERP platforms

• Experience in regulated industries such as healthcare, public sector, or financial services

• Familiarity with security and compliance frameworks

• ITIL and ServiceNow Certification are assets.

• Must be available for on-call support

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. I