Role:Service Delivery Manager
Bilingual (English and French).
Strong background in IT Cloud Operations and Governance.
Experience handling onsite-offshore delivery models and managing distributed teams.
Excellent interpersonal and communication skills.
Strong understanding of ITIL processes including Incident Management Problem Management Change Management and Service Request Management.
Proven ability to manage complex service environments involving multiple stakeholders and vendors.
Experience in customer relationship management and managing service escalations effectively.
Ability to track and report service performance metrics and drive service improvement plans.
Experience in the Banking Financial Services and Insurance (BFSI) domain is a strong asset.
Roles and Responsibilities
Act as the primary point of contact for the client at the onsite location for all service delivery-related matters.
Manage end-to-end operations including incident change and problem management.
Manage end-to-end Cloud Operations and lead a hybrid team (onsite and offshore) ensuring efficient collaboration workload distribution and performance tracking.
Ensure service delivery meets contractual SLAs KPIs and compliance standards.
Conduct regular service review meetings with stakeholders and provide reports on service performance improvements and risks.
Drive continuous improvement initiatives across delivery processes to enhance operational efficiency and customer experience.
Collaborate with technical leads and architects to plan and execute cloud transformation or modernization initiatives.
Manage service escalations and provide timely resolutions through proactive communication.
Prepare and present periodic reports to leadership on service metrics team performance and customer satisfaction.
Support resource planning onboarding and competency development across the team.
Required Skills:
Sailpoint
Service Delivery Manager • Montreal, Quebec, Canada
Senior Manager, Performance & Delivery.As Senior Manager, Performance & Delivery, you will lead the performance, governance, and delivery management practices that enable Infrastructure Services to... Voir plus
A fast-growing tech startup in Quebec is seeking a Director of Client Delivery & Success.You will be responsible for ensuring high-quality delivery across multiple projects while building trusted p... Voir plus
Transform data challenges into strategic solutions as an Analytics Strategy and Delivery Manager.Engage in large-scale data projects while working across global teams to drive success.This leadersh... Voir plus
Become a pivotal part of Swissport as a Regional Training Manager focusing on training compliance in Canada.Combine leadership with strategic training solutions to enhance performance.In the Traini... Voir plus
Maximize team potential as an Assistant Supervisor enhancing yard operations and service delivery.Foster an effective work environment focusing on safety, planning, and team leadership.This pivotal... Voir plus
Highspring is a next-generation consulting and professional services firm.We deliver modern, agile, and forward-thinking solutions to our clients across North America.We work with innovative organi... Voir plus
A retail company in Montreal is seeking an Assistant Manager to support daily operations, ensure customer satisfaction, and maintain high product quality.Responsibilities include supervising staff,... Voir plus
Supporter Services Development Manager.Be among the first 25 applicants.Supporter Services Development Manager.Direct message the job poster from Compassion Canada.Human Resource Management, Recrui... Voir plus
Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms.The pla... Voir plus
Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Voir plus
A technology services company is looking for a versatile Business Analyst to lead consulting and operational projects.This role requires expertise in data architecture, strong communication skills,... Voir plus
Senior Manager – Talent Acquisition | US Staffing & Business Development Strategist | Team Builder | Client-Centric Talent Partner | Driving Scalable….Commercial and Wholesale Credit space.This rol... Voir plus
Reporting to the Director of Operations, the Service Manager is responsible for the overall leadership, coordination, and performance of the Technical Services function.The role oversees service de... Voir plus
Get AI‑powered advice on this job and more exclusive features.At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence.Foun... Voir plus
Spearhead the SAP OTC CoE while driving excellence in application support and planning.Your leadership will enhance operational continuity and boost value through technology optimization.As the App... Voir plus
A leading service commerce platform is seeking a Senior Product Manager to join the Invoicing Solutions team working on Joist.This role focuses on defining AI-powered workflows for small businesses... Voir plus
Delivery Manager — SaaS Cloud Application (R&D).Reports to: VP, Research & Development.You will translate the product roadmap into actionable plans for engineering, run the day-to-day execution (Sc... Voir plus
With over 20 years of experience, S3 Technologies is a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada.We serve a bili... Voir plus
Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Voir plus
Power Delivery Project Manager.This remote position is located in our client’s PMO office and may require travel.Preferred locations: Baton Rouge, Louisiana; Lake Charles, Louisiana; Houston, Texas... Voir plus
){kind=logo}
