Role: Major Incident Management Specialist
Location: Mississauga (Hybrid: 3 days a week onsite)
Position Overview:
We are looking for a detail-oriented and dynamic Major Incident Management Specialist to join our team. This role is critical in ensuring the swift resolution of major incidents that impact business operations. The ideal candidate will be responsible for coordinating and driving major incident calls acting as a scribe during these calls and managing communications to all relevant stakeholders. The role requires a quick thinker who can handle high-pressure situations with poise and professionalism.
Key Responsibilities:
Incident Coordination and Management:
o Lead and drive major incident calls to ensure effective incident resolution.
o Coordinate with technical teams stakeholders and management to prioritize and resolve incidents swiftly.
o Ensure that all necessary resources are engaged and focused on resolving incidents.
Scribe Duties:
o Act as the scribe during major incident calls accurately documenting all discussions decisions and actions taken.
o Maintain a detailed and organized incident log throughout the lifecycle of the incident.
o Provide timely updates to the incident log and ensure it is accessible to relevant parties.
Communication Management:
o Develop and disseminate clear and concise communications to stakeholders regarding the status and resolution of major incidents.
o Ensure all communications are timely and tailored to the needs of different audiences including executives technical teams and business units.
o Manage and update communication templates and protocols to ensure consistency and clarity.
Post-Incident Review:
o Facilitate post-incident review meetings to analyze incident management effectiveness and identify areas for improvement.
o Document lessons learned and recommend process improvements to enhance future incident response.
Monitoring and Reporting:
o Track and report on major incident metrics trends and outcomes.
o Provide regular updates to management on incident status resolution efforts and areas of concern.
Continuous Improvement:
o Identify opportunities to improve the major incident management process and implement best practices.
o Stay updated on industry trends and advancements in incident management methodologies.
Qualifications:
Minimum 7 years of experience in Major incident management role.
Strong understanding of ITIL processes and best practices for incident management.
Excellent communication and interpersonal skills with the ability to convey complex information clearly.
Proven ability to work effectively under pressure and manage multiple priorities.
Exceptional attention to detail and organizational skills.
Certification in ITIL or other relevant IT service management frameworks is a pl
Required Skills:
60-70
Required Education:
Job Overview:Were seeking an experienced ETL Pipeline Developer proficient in Python to design implement and maintain robust data pipelines. This role is critical for transforming raw data into valuable business insights across our Responsibilities: Architect and build efficient ETL pipelines in Python to process diverse data sources Implement data transformation logic using pandas for complex manipulations and aggregations Document pipeline architecture data flows
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10 - 10
Major Incident Management Specialist • Toronto, Ontario, Canada
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