ADS Level 5 - Client Services Representative - To Create A Casual List - Veterinary Teaching

The Veterinary Teaching Hospital (VTH) at the Atlantic Veterinary College is seeking applicants to work as client services representatives on a casual basis for the specialty, referral and primary care services at the VTH.
The VTH provides primary care services and specialty referral services for small and large animals across PEI and the Maritimes. The VTH is staffed by Client Services Representatives seven days a week, between the hours of 7:00am and 11:00pm.

RESPONSIBILITIES:

• Process routine scheduled and emergency hospital admissions
• Schedule appointments and relay all necessary information to clients regarding their animal’s expected visit to the VTH
• Process emergency referral requests and gather all necessary referral documentation via phone, in-person, and email
• Answer, triage, and direct routine and emergency calls appropriately and efficiently that come in through the main VTH phone lines
• As a primary point of