Business Partner, Internal Communications and Engagement

The Opportunity

The Business Partner, Internal Communications and Engagement will collaborate across the organization to craft clear and engaging internal communication campaigns for a wide range of audiences. These messages may include sensitive or confidential employee matters, as well as broader organizational initiatives and changes, delivered with a focus on clear, engaging, and informative communications.

As part of the engagement team, you will play a key role in advancing Inclusion, Diversity, Equity, and Accessibility (IDEA) initiatives, upholding Technical Safety BC’s commitment to a respectful, inclusive, and values driven workplace.

This roleworks cross-functionally with all departments including (but not limited to) the Lead Executive Officer, Executive team, HR, Operations, Legal, Finance, Marketing, Client Experience, and Project management to identify strategic opportunities of growth and development. The Business Partner will ensure all sensitive and confidential employee engagement and critical communications processes are managed in a compelling and tactful manner, taking into consideration all the various employees from across the province.

Status: Regular, Full-Time, Excluded
Number of Positions: 1
Pay Grade: Grade 16, $78,600 - $106,400 annually
Location: Vancouver, BC (Hybrid)
Reports to: Leader, Internal Communications and Engagement

As a Business Partner of Internal Communications and Engagement you aid in:

Internal Communications Plans

• Create, implement, and oversee internal communications, including sensitive and confidential communications and engagement strategies.
• Effectively communicate strategic information to employees and manages the organization’s internal communications calendar.

Writing, Editing, and Designing Materials

• Content creation and distribution including, Executive Communications, employee engagement and culture campaigns, supporting key organizational information from all departments
• Communicate across a variety of channels including presentations, briefing notes, speeches, video scripts, internal newsletters, Town Hall, webinars, blogs, surveys, Leader toolkits, and articles for the employee intranet, to support business goals and objectives.
• Designs visually appealing graphics such as banners, posters, infographics and PDF documents, for the company intranet, office screens, and other platforms as requested.
• Manages the company intranet, Teams channels, and newsletter, utilizing tools available to update and maintain content and navigation, ensuring a visually appealing, streamlined, and user-friendly experience.

Employee Engagement and Culture

• Supports the Leader, Internal Communications and Engagement in advancing Technical Safety BC’s organizational culture by implementing communications and employee engagement initiatives that reinforce our purpose, values, and cultural norms.
• Supports Inclusion, Diversity, Equity, and Accessibility (IDEA) work and Employee Resource Groups by implementing communications strategies that reflect Technical Safety BC’s commitment to a respectful, inclusive, and values driven workplace.

Strategic Communications Support and Advice

• Working collaboratively with employees at all levels of the organization including Leaders, Directors, Vice Presidents, and the LEO to provide support and guidance on internal communications strategies while ensuring a consistent approach across the organization.
• Partners cross-functionally with teams and leaders across the business including People & Culture, Marketing, IT and others.
• Implements programs that foster two-way dialogue with the Executive team, and ensures information is shared with our employees in a timely and considered way.

Crisis Communications and Issues Management:

• The Business Partner, InternalCommunications is identified as a member of Technical Safety BC’s crisis communications team.
• Key contributor and responsible for implementation of internal communications during critical incidents and crisis situations, including, issues management and proactive planning activities.
• Partnering with key stakeholders to ensure business continuity, and keeping the organization and employees informed during a crisis or incident.

Content audits

• Performs regular content and audience analysis and feedback channels to gain insights that drive ongoing internal communication strategies.
• Continually improves, measures, and evaluates effectiveness of employee communications strategy and methods.

Events

• Manage and produce key events including all-employee Town Hall meetings, LEO updates, Executive and Director ‘Ask me Anything’ sessions, Leadership Meetings, culture events, and other internal engagement events.
• Working with employees at all levels across the organization and external vendors where required to manage the end-to-end event process.

Knowledge, Skills & Experience you have:

• Requires a degree in communications, public relations, journalism, or a related discipline supplemented by a minimum of 5 years of experience in communications.
• Experience preparing employee stories, newsletters, blogs, issues updates, briefings notes, events, speeches and presentations.
• Experience planning and managing internal communication plans, strategies, and programs.
• Experience in Inclusion, Diversity, Equity, and Accessibility (IDEA)
• Experience with issues management and crisis communications, including sensitive employee information.
• High level of confidentiality and tact.
• Experience with internal communication tools and platforms.
• Experience assessing the effectiveness of internal communications and engagement programs.
• Experience advising members of the leadership team.
• Ability to quickly establish priorities and meet deadlines.
• Experience working closely with cross-functional teams to achieve communications and business objectives.
• Superior writing, editing, and strategic communications skills.
• Advanced web-based skills, including intranet, presentations, Microsoft Office, Microsoft Teams, Zoom and other platforms when required.
• Excellent interpersonal and relationship building skills.
• Self-starter with excellent presentation skills.
• Experience identifying and addressing internal and external stakeholder and public concerns.

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, and flexible work arrangements as we have a hybrid work environment focused on connections.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. Some tuition reimbursement may apply.
• Compensation & Benefits – You can find our industry-competitive compensation information on our postings. We have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program, competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave.