Operations Support, IT Logistics and Imaging

At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds and give them an environment where they can relentlessly improve the customer experience. Every day, we solve complex technical and business problems with ingenuity and simplicity.

Amazon is seeking a motivated, hands-on IT Operations Lead to support day-to-day operations within our IT Warehouse in Vancouver. This warehouse supports employees and IT Offices throughout the Vancouver area and across the Canada by providing laptop replenishment, IT asset support, inventory management, and operational coordination.

You’ll join a team of associates, supply chain specialists, program managers, operations managers, and other critical partners. You’ll work across the Logistics and Imaging Team (LIT) to help ensure employees receive the equipment they need to do their jobs, while helping drive consistent, reliable, and scalable operational processes.

This role is ideal for someone who enjoys owning daily execution, solving operational problems, supporting frontline teams, and improving how work gets done. The Operations Support position will help coordinate laptop and IT equipment workflows, monitor operational health, resolve blockers, support escalations, and ensure that service levels and customer expectations are met.

While this role will support projects and process improvement initiatives, the primary focus is leading day-to-day operations. The right candidate will be comfortable balancing hands-on execution with cross-functional coordination, using data to identify gaps, and working with teams across operations, logistics, inventory, IT, and support functions.

The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to lead through influence. They should be able to understand operational processes quickly, identify areas for improvement, and help implement practical solutions that improve accuracy, speed, and customer experience.

Key job responsibilities
- Lead and support daily IT asset operations, including laptop replenishment, inventory movement, order flow, and issue resolution.

- Monitor operational queues, service levels, aging work, and customer-impacting blockers.

- Partner with warehouse associates, IT teams, operations leaders, and supply chain partners to ensure work is completed accurately and on time.

- Act as an escalation point for operational issues related to asset availability, fulfillment, process gaps, or system constraints.

- Use data and metrics to identify trends, risks, and improvement opportunities.

- Support process improvements that reduce defects, improve throughput, and create a better employee experience.

- Help document, standardize, and improve operational procedures.

- Coordinate small to medium-sized initiatives that improve daily operations, inventory accuracy, asset readiness, or service delivery.

- Communicate status, risks, and updates clearly to stakeholders and leadership.

- Support a flexible operations environment where priorities can shift quickly based on customer and business needs.

About the team
Our team supports IT logistics and asset readiness for employees and IT offices across multiple locations. We believe no job is too small and no challenge is too large. We look for people who are flexible, curious, and willing to dive deep to understand how things work.

This is a hands-on operational environment. Success in this role requires ownership, attention to detail, good judgment, and the ability to work across teams to remove blockers and improve outcomes.

BASIC QUALIFICATIONS

- Experience using data and metrics to determine and drive improvements
- Experience working cross-functionally with tech and non-tech teams
- 3+ years of experience in IT operations, logistics, warehouse operations, asset management, supply chain, or a similar operational environment.
- Experience supporting daily operations, escalations, queue management, or service-level performance.

PREFERRED QUALIFICATIONS

- Experience in a management/team lead function
- Experience using Microsoft Excel to manipulate and analyze data, with the ability to transform data into actionable insights
- Bachelor's degree or equivalent in a related field
- Experience improving processes in a fast-paced, high-volume environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.