Infosys is looking for Seeburger Onsite Lead with strong expertise in managing L2 support operations for enterprise B2B/EDI platforms. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.Required Qualifications:Candidate must be located within commuting distance of Mississauga, Ontario / Calgary, Alberta/BC, Vancouver or be willing to relocate to the area. This position may require travel.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 4 years of Information Technology experience.Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Required Skills:Hands on experience in years of IT experience in B2B/EDI integration and Seeburger BIS support.Hands on experience in global AMS/support models and multi-region teamsLed end-to-end Seeburger BIS support operations, ensuring high availability and SLA adherence for business-critical integrationsActed as the primary onsite coordinator between business stakeholders, IT teams, and external partnersManaged and mentored offshore support teams, ensuring seamless 24x7 support coverageSuccessfully handled P1/P2 incidents and escalations, minimizing downtime and business impactPerformed detailed Root Cause Analysis (RCA) and implemented preventive measures to improve system stabilityOversaw monitoring, job executions, and interface processing, ensuring smooth B2B transactionsConducted change and release management, including CR reviews, deployment coordination, and validationsEnsured adherence to ITIL processes (Incident, Problem, Change Management) and audit complianceDelivered regular status reports, SLA dashboards, and service review presentations to stakeholdersDrive continuous improvement initiatives, including automation and operational optimizationThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Ontario: $ to $ BC : $ to $ EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Seeburger Lead • Mississauga, CA
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