Talent.com
Resolv Global
Remote Bilingual Customer Support Specialist (English/French-Canadian)Resolv Global • Okotoks, Alberta
Remote Bilingual Customer Support Specialist (English/French-Canadian)

Remote Bilingual Customer Support Specialist (English/French-Canadian)

Resolv Global • Okotoks, Alberta
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation

  • $13 USD p/hour
  • Paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

  • Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
  • All resumes must be submitted in English to be considered for this position.

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience
Créer une alerte emploi pour cette recherche

Remote Bilingual Customer Support Specialist (English/French-Canadian) • Okotoks, Alberta

Offres similaires

Remote Bilingual Tech Support - English/French

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

A customer service firm is seeking candidates in London, Ontario, for a role in customer service and technical support.The ideal candidate will handle customer inquiries via calls and online commun... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer Care Specialist — English/French

Recruit Action inc.Calgary, AB, CA
Télétravail
Temps plein +2

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Associate

BET99Calgary, AB, CA
Temps plein

BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Voir plus

 • Offre sponsorisée

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsCalgary, AB, CA
Télétravail
Temps plein

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Voir plus

 • Offre sponsorisée

Bilingual Remote Customer & Tech Support Specialist

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Voir plus

 • Offre sponsorisée

Bilingual Customer Solutions Coordinator

Beyond Bilingual Inc.Calgary, AB, CA
Temps plein

Bilingual Customer Solutions Coordinator.Location: On-site - Calgary, Alberta.Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-minute breaks).Company: This position is with a lead... Voir plus

 • Offre sponsorisée

Remote Patient Support Specialist (Canada)

AVEECalgary, AB, CA
Télétravail
Temps plein

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer & Tech Support Specialist

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Voir plus

 • Offre sponsorisée

Customer Support Specialist: Bilingual and Home-Based Role

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

Join a fulfilling career as a Bilingual Customer Support Specialist.Work remotely, using your English and French fluency to provide outstanding assistance and build customer loyalty.This role requi... Voir plus

 • Offre sponsorisée

Remote Customer Support Role for Bilingual Professionals

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Voir plus

 • Offre sponsorisée

Remote Bilingual Tech Support & Customer Care

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

A leading customer experience company is looking for candidates to handle customer inquiries and provide support via calls or internet communication.The ideal candidate is bilingual in English and ... Voir plus

 • Offre sponsorisée

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareCalgary, AB, CA
Télétravail
Temps plein

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Voir plus

 • Offre sponsorisée

Bilingual Customer Experience Specialist (EN/FR)

Superior PropaneCalgary, AB, CA
Temps plein

A propane delivery company in Calgary is seeking a Bilingual Customer Experience Representative to provide exceptional customer support in both English and French.The role involves responding to cu... Voir plus

 • Offre sponsorisée

Customer Support Specialist with Bilingual Proficiency and Remote Flexibility

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

Elevate your career as a Customer Support Specialist offering bilingual services from home.Employ your communication skills to assist customers and ensure their success.This role requires handling ... Voir plus

 • Offre sponsorisée

Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

ConcentrixCalgary, AB, CA
Télétravail
Temps plein

Industry: Customer Service/Technical Support in the Remote Workforce.Why consider this job opportunity.Competitive salary based on the position offered.Incentives and performance‑based bonuses.Oppo... Voir plus

 • Offre sponsorisée

Bilingual Technical Support Analyst (French/English)

SearchLabsCalgary, AB, CA
Temps plein

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer Support (French–English)

BET99Calgary, AB, CA
Télétravail
Temps plein

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email.You will be responsible for ensuring customer satisfaction, addres... Voir plus

 • Offre sponsorisée

Bilingual Premium Support Specialist (EN/FR)

TraveltechessentialistCalgary, AB, CA
Temps plein

A leading tech-driven hospitality company is seeking a Customer Service Specialist to provide premium support as part of the Airbnb community.This full-time role requires expertise in hospitality, ... Voir plus

 • Offre sponsorisée

Remote Customer Support Specialist

MCICalgary, AB, CA
Télétravail
Temps plein

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Voir plus

 • Offre sponsorisée

Remote Call Center Specialist — Customer Support (Canada)

MCICalgary, AB, CA
Télétravail
Temps plein

A leading Business Process Outsourcing company is seeking Remote Call Center Representatives to offer outstanding customer support from home.Responsibilities include answering customer inquiries an... Voir plus