Talent.com
Resolv Global
Remote Bilingual Customer Support Specialist (English/French-Canadian)Resolv Global • Riverview, New Brunswick
Remote Bilingual Customer Support Specialist (English/French-Canadian)

Remote Bilingual Customer Support Specialist (English/French-Canadian)

Resolv Global • Riverview, New Brunswick
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation

  • $13 USD p/hour
  • Paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

  • Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
  • All resumes must be submitted in English to be considered for this position.

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience
Créer une alerte emploi pour cette recherche

Remote Bilingual Customer Support Specialist (English/French-Canadian) • Riverview, New Brunswick

Offres similaires

Bilingual Remote Customer & Tech Support Specialist

ConcentrixMoncton, Moncton Parish, CA
Télétravail
Temps plein

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer Care Specialist — English/French

Recruit Action inc.Moncton, Moncton Parish, CA
Télétravail
Temps plein +2

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Voir plus

 • Offre sponsorisée

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsMoncton, Moncton Parish, CA
Télétravail
Temps plein

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Voir plus

 • Offre sponsorisée

ESL Private Tutoring Jobs Bouctouche

SuperprofBouctouche, New Brunswick (NB), CA
Temps plein

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer & Tech Support Specialist

ConcentrixMoncton, Moncton Parish, CA
Télétravail
Temps plein

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Voir plus

 • Offre sponsorisée

Remote Customer Success Specialist with Earning Potential and Growth

AO Globe LifeMoncton, Moncton Parish, CA
Télétravail
Temps plein

Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Voir plus

 • Offre sponsorisée

Remote Appliance Service Technician – Customer-Focused

Miele AGMoncton, Moncton Parish, CA
Télétravail
Temps plein

Une entreprise de technologie recherche un Technicien de Service à Montréal.Vous serez responsable d'interagir positivement avec les clients et de résoudre les défis liés aux appareils.Le candidat ... Voir plus

 • Offre sponsorisée

Bilingual Technical Support Analyst (French/English)

SearchLabsMoncton, Moncton Parish, CA
Temps plein

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Voir plus

 • Offre sponsorisée

Client Implementation Specialist (2+ yrs exp. customer-facing, billing/revenue software req.)

#twiceasnice RecruitingMoncton, Moncton Parish, CA
Temps plein

Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Get AI-powered ad... Voir plus

 • Offre sponsorisée

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMoncton, Moncton Parish, CA
Télétravail
Temps plein

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Voir plus

 • Offre sponsorisée

Remote Front Desk & Customer Support Specialist

Skillerszone LLCMoncton, Moncton Parish, CA
Télétravail
Temps plein

A virtual assistance company is seeking a professional Front Desk Receptionist to join their remotely operating team.The role emphasizes managing communications, assisting customers, and ensuring s... Voir plus

 • Offre sponsorisée

Remote Data Entry & Customer Support Specialist

Pan Ton Group AgencyMoncton, Moncton Parish, CA
Télétravail
Temps plein +1

A customer service organization is seeking a Customer Service Representative for a work-from-home position in Toronto, Canada.The candidate will engage with customers through phone, email, and chat... Voir plus

 • Offre sponsorisée

Customer Service Representative - Technical Support

BIS Safety SoftwareMoncton, Moncton Parish, CA
Temps plein

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Voir plus

 • Offre sponsorisée

Delivery Driver - Flexible Schedule

Uber eatsRiverside-Albert, NB, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus

 • Offre sponsorisée

Deliver with Uber - Flexible Gig

Uber eatsRiverside-Albert, NB, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus

 • Offre sponsorisée

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausDundas, NB, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Remote Freelance French (Canada) Linguistic Specialist

Sigma AIMoncton, Moncton Parish, CA
Télétravail
Temps plein

A global technology company is seeking freelancers for remote linguistic projects involving data annotation, transcription, and validation.Candidates must be fluent in both French and English, have... Voir plus

 • Offre sponsorisée

Remote & On-site Bilingual Interpreter (English/Kirundi)

MCIS Language SolutionsMoncton, Moncton Parish, CA
Télétravail
Temps partiel

A language service provider in Ottawa seeks a Freelance Interpreter for English and Kirundi.The role involves providing interpretation services in community settings, requiring fluency in both lang... Voir plus

 • Offre sponsorisée

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Télétravail
Temps plein +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Voir plus

 • Offre sponsorisée

Remote Data Entry & Recruiting Support Specialist

World Web WorksMoncton, Moncton Parish, CA
Télétravail
Temps plein

A innovative digital services company is seeking a Data Entry Specialist for remote work in Toronto.The ideal candidate must be reliable and detail-oriented, capable of managing data input and upda... Voir plus