Talent.com
Resolv Global
Remote Bilingual Customer Support Specialist (English/French-Canadian)Resolv Global • Georgina, Ontario
Remote Bilingual Customer Support Specialist (English/French-Canadian)

Remote Bilingual Customer Support Specialist (English/French-Canadian)

Resolv Global • Georgina, Ontario
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation

  • $13 USD p/hour
  • Paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

  • Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
  • All resumes must be submitted in English to be considered for this position.

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience
Créer une alerte emploi pour cette recherche

Remote Bilingual Customer Support Specialist (English/French-Canadian) • Georgina, Ontario

Offres similaires

Bilingual Customer Support Specialist - French Speaking

Cook GroupWhitchurch-Stouffville, ON, CA
Temps plein

This is an excellent opportunity to join a fast growing, well established medical device industry leader as a Bilingual Customer Support Specialist in our Contracts department.This position serves ... Voir plus

 • Offre sponsorisée

Customer Sales Support Specialist (Bilingual - French/English)

Tandem-Diabetes-Care,-Inc.Markham, Ontario, Canada
Temps plein

GROW WITH US:Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience.We’d love for... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist - French Speaking

CookStouffville, Canada
Temps plein

Bilingual Customer Support Specialist in the medical device industry, responsible for contract management, RFP tracking, and maintaining a repository of executed contracts.Requires English and Fren... Voir plus

 • Offre sponsorisée

Inside Sales and Customer Support Specialist

emxRichmond Hill, York Region, CA
Temps plein

Drive customer satisfaction in inside sales at EMX Enterprises Limited.This full-time position offers an opportunity to engage with customers while managing orders and providing insightful quotes.A... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist (French/English)

Acushnet CompanyNewmarket, ON, CA
Temps plein

A leading sporting goods manufacturer in Richmond Hill, Ontario is seeking a Customer Service Associate to handle inquiries from customers and consumers regarding products and availability.Responsi... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist - Hybrid (1-Year Contract)

Quantum Management Services Ltd.Markham, York Region, CA
Permanent

A service management company in Markham is seeking a Bilingual Customer Support Specialist on a 1-year contract with the possibility of becoming permanent.The ideal candidate will provide bilingual... Voir plus

 • Offre sponsorisée

Bilingual Specialist for Customer Support

Cook MedicalWhitchurch-Stouffville, ON, CA
Temps plein

Cook Medical is hiring a Bilingual Customer Support Specialist to manage contract processes in a hybrid work environment.Utilize your skills to support contracting operations for innovative medical... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist - French Speaking

Cook MedicalWhitchurch-Stouffville, ON, CA
Temps plein

Cook Medical is a privately held, Indiana‑headquartered company with a global reach.Our roots are in minimally‑invasive medical devices, and we are always expanding into new areas of treatment – ce... Voir plus

 • Offre sponsorisée

Technical Support Analyst — On-Call & Customer Success

ROSSRichmond Hill, York Region, CA
Temps plein

A client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues.The ideal candidate should have over 8 years of experience in technical su... Voir plus

 • Offre sponsorisée

Sr. Technical Support Specialist

OpenTextRichmond Hill, York Region, CA
Temps plein

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member of our team, you will have the opp... Voir plus

 • Offre sponsorisée

Customer Support Analyst - Construction SW

SRA GroupMarkham, York Region, CA
Permanent

Customer Support Analyst - Construction Software.Join to apply for the Customer Support Analyst – Construction Software role at SRA Group.Location: Remote in Canada or US, with optional hybrid days... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist

Quantum Management Services Ltd.Markham, York Region, CA
Permanent

Bilingual Customer Support Specialist.Hybrid - 3 days in office / 2 days remote.Provide bilingual phone and email support.Process orders accurately and follow through to resolution.Assist new custo... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist (B2B)

Quantum Management Services Ltd.Markham, ON, CA
Permanent

Bilingual Customer Support Specialist (B2B).Hybrid - 3 days in office / 2 days remote.Bilingual Customer Support Specialist (English/French).If you're passionate about delivering exceptional custom... Voir plus

 • Offre sponsorisée

Bilingual Customer Support in Markham

Quantum Management Services Ltd.Markham, ON, CA
Permanent

Support customers in both English and French as a Bilingual Customer Support Specialist located in Markham.Enjoy a hybrid schedule, balancing office time with remote work.Our client is on the looko... Voir plus

 • Offre sponsorisée

Bilingual Technical Support Specialist Level I

Olympus CorporationRichmond Hill, York Region, CA
Temps plein

As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities.The role is responsible for supporting custom... Voir plus

 • Offre sponsorisée

Technical Support Specialist

OpenTextRichmond Hill, York Region, CA
Temps plein

Opentext - The Information Company.OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member... Voir plus

 • Offre sponsorisée

Hybrid Bilingual Specialist in Customer Support

Cook GroupWhitchurch-Stouffville, ON, CA
Temps plein

Become a part of Cook in a hybrid Bilingual Customer Support Specialist role, focusing on contract management and RFP tracking across North America.Strong English and French skills are essential.Co... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist - French Speaking - $45,000 - $60,000 A Year

CookStouffville, Canada
Temps plein

Bilingual Customer Support Specialist in the medical device industry, responsible for contract management, RFP tracking, and maintaining a repository of executed contracts.Requires English and Fren... Voir plus

 • Offre sponsorisée

Bilingual Specialist, Customer Experience

Global Industrial CompanyRichmond Hill, York Region, CA
Temps plein

Location: Richmond Hill, ON, CA, L4B 4W6.Own the entire interaction with customer and provide total resolution for their needs.Communicate with customers over phone, email and chat, addressing both... Voir plus

 • Offre sponsorisée

Hybrid Account Analyst - Insurance Support Pro

Leap Recruitment PartnersMarkham, York Region, CA
Temps plein

A global insurance organization seeking Account Analysts for a 5-6 month hybrid contract role in York Region, Canada.Candidates should have prior customer service experience, strong multitasking sk... Voir plus