One growing team. One single-minded goal.
To innovate intuitive, responsive products to make environmental professionals' work lives easier.
ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company known for its innovative products and industry-leading service.
Position Overview:
ERIS has an immediate opening for a Support Specialist to join our dynamic team. The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. SCRIVA is a software solution used for environmental site assessments, property condition assessments, and other technical due diligence reports created for commercial real estate transactions. The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. This is a remote position that will be in British Columbia or Alberta. The expected work hours are 9 AM to 5 PM PST.
What We Offer:
· A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
· We encourage a healthy work-life balance in a fast-paced expanding company.
· We treat others with respect and fairness and strive for clear and open communication at all levels.
· We are passionate about building an inclusive and diverse workplace that others envy.
Specific Responsibilities and Daily Tasks:
· Respond to customer queries in a timely and accurate way via phone, email, or online chat.
· Field and resolve service issues, provide troubleshooting support, and identify solutions to support customers.
· Assist the SCRIVA team with onboarding new clients.
· Ability to write concise support documents for client distribution. This includes step-by-step walk-throughs of product features with text, pictures, and possibly video documentation.
· Ability to multi-task tracking support cases, client requests, and frequently asked questions.
· Create buy-in for the product with customers and their national/local offices.
· Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
· Work with the sales team and SCRIVA team members to meet client needs.
· Perform root cause analysis and resolve issues independently.
· Help maintain a checklist for reoccurring problems and develop recommendations for procedures to prevent problems.
· Troubleshoot application issues.
· Perform user administrative tasks.
· This description is a general listing of the required activity, tasks, and expectations of the position. Duties and responsibilities may change as required.
Remote Support Specialist (February 2025) • Stouffville, Ontario
Join Varicent’s Toronto office as a Technical Support Specialist.Help manage IT support for a thriving global workforce in a hybrid model, enhancing technology efficiency.In your role as a Technica... Voir plus
This is an exciting opportunity for a technically savvy, solutions-oriented, and proactive Technical Support Specialist who will take ownership of monitoring, interrogating, and remotely remediatin... Voir plus
Customer Support Specialist - 12 month temporary role.The Customer Support Specialist role supports the end‑to‑end quote‑to‑cash process across the region, including order management, CRM administr... Voir plus
IT Support Specialist - Master-Level Internship.Hours (approximately 3 months).Remote (with hybrid options in Toronto).The Vosyn internship is unique.Remuneration is equivalent to $32.CAD per hour ... Voir plus
A recruitment agency is seeking a Remote Administrative Assistant / Customer Service Representative to assist with daily administrative tasks and provide support within IT environments.The ideal ca... Voir plus
Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues.Support endpoint devices, operating systems, SaaS applications, c... Voir plus
A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Voir plus
Seeking an SAP Support Specialist to provide daily support, troubleshoot issues, and enhance user experience for SAP systems in Surrey. Voir plus
At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers.We are creating something that has never been built before.Few people in their life will be able to be a part ... Voir plus
Seeking an IT Support Specialist to provide technical support and troubleshoot issues for AI products remotely.Requires 1-4 years of experience, knowledge of Windows/Mac OS, and strong communicatio... Voir plus
As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests ... Voir plus
A technology company is seeking a Customer Service Representative for a remote position.Responsibilities include teaching AI chatbots, writing diverse conversations, and conducting performance comp... Voir plus
A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Voir plus
Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Voir plus
Provides remote IT support for AI products, troubleshooting technical issues and documenting solutions for entry-level specialists. Voir plus
Elevate your career as a Customer Support Specialist offering bilingual services from home.Employ your communication skills to assist customers and ensure their success.This role requires handling ... Voir plus
Shape your future with Propel as a Technical Support Specialist within a fast-evolving fintech environment.Deliver front-line support, resolve issues, and enhance internal user experiences across p... Voir plus
Merchant Services Technical Specialist.Position: Advanced technical and operational support for Jonas Club Payments merchant accounts.Handles complex issues and escalations, resolves high‑impact me... Voir plus
A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Voir plus
A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Voir plus
