Retail Sales Associate Moraine Lake Lodge Summer 2026

Sales Associate
Department: Retail
Reports to: Store Manager

General Description:

The Sales Associate at Moraine Lake Trading is responsible for providing amazing service to all our guests in the gift shop. Main duties include greeting & assisting guests with questions and purchases POS transactions maintaining merchandise standards and store cleanliness as well as staying informed of all policies and procedures. Emphasis is placed on effective selling techniques and most importantly exceptional guest service.

Essential Duties and Responsibilities:

General Operations and Guest Services Show

• Acknowledge and welcome every guest who enters the store
• Provide the WOW experience for each guest by connecting with their visit experience
• Assist guests with merchandise by assessing their needs and matching product to those needs
• Continually commit to learning product knowledge of all products (ask questions) in order to deliver all information about the products in the Moraine Lake Trading
• Communicate any guest concerns or ideas to Store Manager Buyer/Retail Manager
• Ensure quality guest experience by providing consistent and efficient service
• Participate and deliver in daily weekly and monthly sales goals for the store
• Build sales through suggestive selling
• Efficiently operate POS system
• Follow store opening and closing procedures as directed
• Assist in maintaining stock levels on the floor.
• Perform daily inventory counts as directed- inform management of low stock levels.
• Assist in the presentation and display of merchandise.
• Maintain cleanliness of store.

Qualifications:

• Minimum 1 yr previous customer service experience
• Experience with POS system and cash handling
• Must be 100% guest service oriented have excellent people skills with a positive and upbeat personality
• Excellent communication skills
• Second language is an asset
• Outdoor enthusiast a passion for hiking and exploring the Rocky Mountains

Working Conditions:

• Able to work a variety of shifts including evenings weekends and holidays to meet the needs of the business
• While performing the duties of this position team members are required to be on their feet for extended periods of time
• Occasionally required to lift and carry up to 50lbs and
• Occasionally required to lift and climb a step ladder or step stool.

Wage - $19 per hour.

Moraine Lake Lodge is a part of the Capilano Group of Companies. TheCapilano Group comprises of retail hospitality and tourism-basedbusinesses anchored by Capilano Suspension Bridge Park in North Vancouver British Columbia. Capilano Groups other properties also include Moraine Lake Lodge Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies Stanley Park Pavilion Stanleys Bar & Grill and Prospect Point Bar & Grill and Trading Post in Stanley Park Vancouver.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1